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We help organisations to manage customer complaints and workplace conflict and achieve positive results. We use our expertise in Root Cause Analysis across everything we do to facilitate lasting change, instead of just dealing with the symptoms of the problem. We empower individuals, managers and teams by helping them build internal competence in communication, problem solving, complaints handling and conflict resolution. We work with corporate clients to manage and prevent conflict and to deal with costly and damaging problems.

We provide a range of services to support collaboration and continuous improvement in the workplace and in commercial environments.

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