Zendesk Spark Brisbane

The gist:

Join us for Zendesk Spark on Friday September 16th and ignite your passion for Customer Service by learning about Best Practices and real life case studies from here and across the globe. Discover useful tips and tricks on how to optimise your Zendesk and enhance the support you give your customers.

Topics we’re covering:

Customer Service Best Practices

Learn how to create better better relationships with your customers by using Zendesk. We’ll show you how you can lower your support costs, raise productivity, and increase customer satisfaction.

Optimising Your Multi-Channel Support

In this session learn about how you can leverage Zendesk Multi-Channel Support to engage your customers in the channels that they choose. Hear real world examples and best practice of how organisations are helping to solve customer problems quickly and effectively.

Empowering Your Customers with Self Service
Find out how to proactively drive your customers to help themselves as their first course of action. Discover the key terms that your customers search for and learn how to evolve your help-centre over time to scale with your business as it grows. Understand how you can bring support directly to your customers by embedding self service in the tools and services you already offer your customers.

Gaining Insights from your support interactions

Gain visibility into customer interactions to understand how you might better serve them, measure your team's performance and identify opportunities for driving business change.

• Driving change with Insights Reporting

• Zendesk’s new SLA functionality

• Engaging your customer with user lists, NPS & integrations

This is a free event for anyone interested in optimising and transforming their customer experience. We encourage you to bring a laptop to follow along.

Fuse lasting relationships by joining us for Happy Hour after the event.

Date and Time:

Friday, 16th September

1:00 - 5:00 PM AEST

Location:

Rydges South Bank

9 Glenelg Street, South Brisbane, QLD 4101

Register Now:

Seats are strictly limited. This is a free event for anyone interested in optimising and transforming their customer experience.