What Matters in Healthcare 2024 Collaborative Forum

For further information, please contactE: ocph@deakin.edu.auP: 03 5227 8664

Deakin University, OCPH

Evidence-based quality in care, resilience and compassion in the workforce. Hosted by Deakin University's OCPH.

Deakin University

New pre-forum workshop just announced: Empowering Emerging Leaders. <a href="https://www.eventbrite.com.au/e/empowering-emerging-leaders-tickets-772684800037" title="https://www.eventbrite.com.au/e/empowering-emerging-leaders-tickets-772684800037">Find out more</a>The OCPH What Matters in Healthcare Forum is back for 2024 with an amazing line-up of speakers! This year, our theme, Change Starts by Listening, sets the stage for exploring the stories that define us in healthcare, from the perspectives of international experts, clinicians, and consumers.Join us for our unique forum, bringing together health service leaders, health professionals, policy-makers, researchers, non-profits and non-clinical professionals working in the sector.Explore our <a href="http://ocph.deakin.edu.au/wp-content/uploads/sites/73/2024/01/What-matters-in-healthcare-forum-provisional-program-2024-1.pdf" title="http://ocph.deakin.edu.au/wp-content/uploads/sites/73/2024/01/What-matters-in-healthcare-forum-provisional-program-2024-1.pdf" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Provisional Program </a>below for an overview of the day's topics and activities. Your presence will contribute to a meaningful dialogue shaping the future of healthcare.As a special highlight, we are excited to be including an interactive workshop in the day's program: Stories of Scars and Survival, a Narrative Medicine workshop with Dr Mariam Tokhi and Dr Fiona Reilly.We are also pleased to announce a full-day pre-forum workshop on Monday 19 February: Empowering Emerging Leaders. <a href="https://www.eventbrite.com.au/e/empowering-emerging-leaders-tickets-772684800037?aff=oddtdtcreator" title="https://www.eventbrite.com.au/e/empowering-emerging-leaders-tickets-772684800037?aff=oddtdtcreator">Find out more</a> <h3><a href="http://ocph.deakin.edu.au/wp-content/uploads/sites/73/2024/01/What-matters-in-healthcare-forum-provisional-program-2024-1.pdf" title="http://ocph.deakin.edu.au/wp-content/uploads/sites/73/2024/01/What-matters-in-healthcare-forum-provisional-program-2024-1.pdf" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Provisional Program</a></h3>Session one Consumer perspectives in research<ul><li>Welcome and acknowledgement, OCPH Directors</li><li>Using a participatory design approach when planning new digital health technologies, A/Prof Mette Rothmann</li><li>Conserving dignity and facilitating adaption to dependency with intimate hygiene for people with advanced disease, Dr Deidre Morgan</li><li>How can qualitative research be used to inform the development of workforce education resources: Promoting dignity in aged care, Meg Chiswell</li><li>Transformative insights. Applying the wisdom and healing from psychosis to inform and shape mental health research, Dr James McLure</li></ul>Session two Thriving teams, healthy futures: Powering the pulse of healthcare sustainability<ul><li>The experience of workplace incivility and the skills to navigate it, Dr Hayden Richards</li><li>Mindfulness and compassion in healthcare settings: implementation of mindfulness in a hospital setting, Randi Karkov Knudsen</li><li>Unpacking my clinical practice: Reflections of a Senior Clinician, A/Prof Hilton Gock</li><li>Communication that matters – empowering staff to partner with patients and carers through changes in patient communication, A/Prof Caroline Owen</li></ul>Session three Stories of Scars and Survival - A narrative medicine workshop<ul><li>Join Dr Mariam Tokhi and Dr Fiona Reilly for a taste of Narrative Medicine, and explore its impact on healthcare, care and creativity. Explore this new field, with its intersection between art, literature, storytelling and healthcare. Through hands-on exercises and guided discussions, you’ll learn how to enhance your own creativity and self-expression, as you discover the therapeutic potential of storytelling and learn about innovative narrative medicine approaches to healthcare. You will leave with a renewed sense of the meanings of care, and insight into our shared humanity.</li></ul>Session four Action and innovation for socially inclusive health professional education<ul><li>A/Prof Tim Walker, A/Prof Laura Gray and Special Guest Michael Drapac</li><li>Introduction to the Damion Drapac Centre for Equity in Health Education</li><li>Selecting for Excellence: What Really Matters? Interactive discussion</li><li>Who are we missing? Enhancing diversity in selection Interactive discussion</li></ul> Deakin's Centre for Organisational Change in Person-Centred Healthcare (OCPH) is Australia's academic centre for skilled communication in healthcare. Developed for consumers and health professionals, we aim to improve person-centred care and transform the healthcare consumer experience.Visit our website to gain insights into <a href="https://ocph.deakin.edu.au" title="https://ocph.deakin.edu.au" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">our work in promoting sustainable person-centred care</a> or <a href="https://ocph.deakin.edu.au/contact-us/" title="https://ocph.deakin.edu.au/contact-us/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">contact us</a> for more information.

<h3>Peter Martin, MB BCh BAO, MMed, FAChPM</h3>Professor of Clinical Communication &amp; End-of-Life Care, Deakin University School of MedicineDirector, Centre for Organisational Change in Person-Centred Healthcare (OCPH), Deakin University, Faculty of HealthPalliative Medicine Physician at Barwon HealthAdjunct Professor of Communication, University of Southern DenmarkPeter has been involved with communication skills training for over 25 years and has been a clinician for over 30 years. His clinical interest is cancer cachexia. Peter has taught communication skills with Cambridge, Monash, Melbourne and Deakin medical schools. He has taught at numerous postgraduate courses with a variety of health professional disciplines nationally for more than 15 years. Since becoming the Director of OCPH, Peter has developed and run a wide range of 1,2 or 3-day courses on healthcare communication including high-level train-the-trainer courses. Peter is co-creator of OCPH’s major organisational-level interventions to drive person-centred healthcare communication, Your Thoughts Matter and Conversations Matter.

<h3>Meg Chiswell</h3>Deputy Director, Centre for Organisational Change in Person-Centred Healthcare (OCPH), Deakin University, Faculty of HealthSenior Lecturer, Deakin University School of MedicineLeadership Coach and MentorA Radiation Therapist by background, Meg began as an educator at RMIT University before moving into strategic oversight at Cancer Council Victoria. During this time, Meg championed the Victorian Cancer Clinicians Communication Program (also known as Effective Cancer Communication), and convened the inaugural Teaching Communication in Healthcare Conference and Education Program. Since 2019, Meg has jointly led the OCPH with Professor Peter Martin. Meg’s impact has been nation wide, building communication skills programs across Australia and personally training more than 3000 healthcare professionals and staff. Acknowledged as one of Australia’s leading academic experts in healthcare communication, Meg has led the training of many new members of the Australian healthcare communication teaching community. A member of the International Coaching Federation, Meg has also been the Australian representative on the teaching subcommittee of the International Association for Communication in Healthcare (EACH). Meg is co-creator of OCPH’s major organisational-level interventions to drive person-centred healthcare communication, Your Thoughts Matter and Conversations Matter.

<h3>Associate Professor Mette Rothmann, RN, MSc (Health), PhD</h3>Steno Diabetes Centre Odense, Odense University Hospital/Department of Clinical Research, University of Southern DenmarkCentre for Innovative Medical Technology, Odense University HospitalHonorary Associate Professor, School of Nursing and Midwifery, Deakin UniversityAssociate Professor Mette Rothmann is Program leader of Diabetes Care, User and Public Involvement and technology at Steno Diabetes Center Odense, and senior researcher to CIMT – Centre for Innovative Medical technology at Odense University Hospital/University Of Southern Denmark. Her research program focuses on empowering people with diabetes to self-manage by using technologies and implementation of research evidence into practice. Furthermore, Mette's research focuses on how to involve healthcare consumers in the development of new services or technologies by using Participatory Design (PD) as an overall framework for PPI. Mette is a Deakin University Faculty of Health Thinker in Residence in 2024.

<h3>Associate Professor Caroline Owen</h3>Director of Cancer Education at Peter MacCallum Cancer CentreCaroline has over 20 years of experience in education and research in the university and healthcare sectors, including 13 years leading the research education program for the Sir Peter MacCallum Department of Oncology (University of Melbourne).Establishing Peter Mac’s Office of Cancer Education in 2020, Caroline now provides academic leadership to advance Peter Mac’s recognition as a centre of excellence in cancer education.She is driving new education initiatives and supporting cancer education and learning for all healthcare professionals, researchers, support staff, patients and carers. She is leading education development across Peter Mac in a coordinated approach to facilitate education that will shape advances in research and clinical care that will lead to better outcomes and experiences for people affected by cancer.Recognising the importance of partnering with our consumers to support their patient experience, Caroline led the implementation of the Your Thoughts Matter program at Peter Mac in collaboration with the Wellbeing and Patient Experience team.

<h3>Associate Professor Tim Walker, MBBS(Hons), FRACP, MPHTM</h3>Consultant GastroenterologistDirector, Damion Drapac Centre for Equity in Health EducationAssociate Professor Tim Walker is a mid-career gastroenterologist and medical educator, newly appointed as the Director of the Damion Drapac Centre for Equity in Health Education at Deakin University’s School of Medicine, in addition to clinical roles in Geelong, Newcastle, Alice Springs and Rwanda. Until recently Tim was Clinical Dean at the Calvary Mater Newcastle, and Lead of the Global Health Pathway at the Joint Medical Program.Tim’s career is focused on improving care for medical patients in regional Australia and Africa, which he has pursued through a multi-faceted approach, involving clinical care, teaching and mentoring, academic program redesign, health policy development, and clinical research. Tim enjoys working in complex and resource-poor environments to deliver excellent care and education, despite the many challenges, and is passionate about seeing more people receiving the healthcare they need. Outside medicine, Tim is husband to Catherine, father to three school aged children, and enjoys cooking, running and tennis.

<h3>Associate Professor Hilton Gock MBBS(Hons), PhD, FRACP</h3>Consultant Nephrologist, St Vincent's Hospital MelbourneClinical Associate Professor, University of MelbourneAssociate Professor Hilton Gock is a staff specialist in Nephrology and General Medicine with over 25 years’ experience in the delivery of specialist medical care to high acuity patients in a teaching hospital environment. He has a doctorate in transplant immunology and has supervised both laboratory and clinical research PhD candidates. Hilton is known for his keen interest in translating detailed understanding to better patient care. He has continuously taught at all levels of medical training, always emphasising that clinical skills are at least as important as core knowledge at the bedside. Hilton has had a number of peer-elected leadership roles within Australian and New Zealand professional societies in Nephrology and Transplantation as well as within his own hospital. He is the long-standing chair of the hospital Medicines and Therapeutics Advisory Committee as well as the Clinical Policy Review Committee. Hilton is currently undertaking a 6-month sabbatical in Palliative Care Medicine so has a unique perspective on barriers to better End-of-Life Care and their consequences.

<h3>Associate Professor Deidre Morgan, BAppSc(OT), PGCert (Palliative Care), Grad Dip(pastoral counselling), MClSc(OT), PhD</h3>College of Nursing and Health Sciences, Research Centre for Palliative Care, Death and Dying (RePaDD), Flinders UniversityDeidre is an occupational therapist with thirteen years clinical experience working in specialist inpatient palliative care and 16 years researching in this area. Her research examines the experience of functional decline at the end of life, patient priorities at this time and the role of allied health in optimising function of people with advanced disease. Deidre is the Academic Lead of the Palliative and Supportive Care courses at Flinders University and works in a research and teaching capacity. She is the inaugural chair of Australian Allied Health in Palliative Care (AAHPC) and member of the EAPC Rehabilitative Palliative Care taskforce.

<h3>Associate Professor Laura Gray, BSc(Hons), PhD, GCert Higher Ed L&T</h3>Deputy Director, Damion Drapac Centre for Equity in Health Professions EducationAssociate Professor Laura Gray is a health professions educator and researcher who has recently been appointed as the Deputy Director of the newly established Damion Drapac Centre for Equity in Health Professions Education. Until recently Laura was the Director of the Doctor of Medicine course at Deakin University.With a focus on inclusive practices in education and a keen interest in strategy, policy and practice designed to support learner development and wellbeing, Laura leads programs of educational research and transformative change. Laura translates her love of nurturing healthy development to her garden on Wadawarrung land, and her rapidly growing children.

<h3>Dr Mariam Tokhi</h3>General PractitionerEducator, University of MelbourneDr Mariam Tokhi leads the Narrative Medicine teaching of medical students in the Discovery programme at the University of Melbourne. She is a GP working in refugee health in Melbourne’s West. She has spent the past decade working in, thinking and writing about community health. How do we provide good, accessible care for those who need it the most? How do we engage with the stories of our patients? How do we give clinicians skills in storytelling for advocacy, reflection, leadership and wellbeing?Mariam completed her medical degree at Monash University, a Master of Public Health at Johns Hopkins University, and completed certification in Narrative Medicine at Columbia University. She often writes, reflects and advocates about primary care in the ‘deep end’, intersectional feminism and vulnerable communities, including for the Guardian Australia, Sydney Morning Herald, the ABC and others. Mariam loves seeing medical students, health workers and educators ask creative questions, dream outside the traditional bio-medical boxes, and engage with the beauty and challenges of caring, medicine, and life.

<h3>Dr Fiona Reilly</h3>Senior Paediatric Emergency PhysicianEducator, University of MelbourneDr Fiona Reilly is a traveller, writer and senior paediatric emergency physician. Of these three, she usually puts “doctor” on visa applications to avoid trouble and awkward questions. She has spent her life journeying across cultures, languages and cuisines, trying to figure out what makes us tick as humans. She sees the emergency department as a microcosm of the wider world, with all its wonderful contradictions and challenges.Fiona is an Emergency Physician at the Royal Children’s Hospital in Melbourne, and collaborator in paediatric emergency medicine initiatives in China and Pakistan. She has a Masters of Fine Arts in Creative Writing and is currently completing a PhD in Creative Non-fiction and Narrative Medicine, working on a collection of essays about her work in paediatric emergency medicine. She studied Narrative Medicine at Columbia University, and is an active Narrative Medicine practitioner and teacher. Fiona teaches in the MD2 Discovery Narrative Medicine course at the University of Melbourne. Fiona is passionate about bringing out the creativity, compassion, curiosity and humour in her students, to help them be the best humans possible.

<h3>Dr Hayden Richards MBBS, FACEM, MPhil</h3>Deputy Director Emergency Services, University Hospital GeelongCo-Director, Critical ConversationsEmergency Physician at Barwon HealthHayden is an emergency physician and currently serves as Deputy Director of Emergency Services at University Hospital Geelong. In 2023 he completed his Master of Philosophy research thesis, which focused on ED doctors' experience of incivility in the context of patient referrals. He also runs the Comms Lab YouTube channel and is co-director of Critical Conversations. He is obsessed with the science and art of communication and he believes we should all aim to be awesome at difficult conversations.

<h3>Dr James McLure</h3>Lived Experience Engagement and Post-Doctoral Research Fellow, CHIME (Change for Improvement in Mental Health), Barwon Health and Deakin University Dr James McLure has been integral in leading the peer support movement in Geelong’s public mental health service. James established the Post Discharge Peer Support Initiative in the Barwon region and co-leads the project titled ‘A listening and learning mental health care system, creating better outcomes for people accessing acute care’. James has close to 25 years lived experience with his own personal mental health journey, leads a team of peer support workers in the Swanston Centre Geelong and has reconnected to a passion in research to play a greater part in the healing of others. He has led from the outset, initiating culture change within the mental health system using his own, and listening to others, lived experience wisdom to educate the system on person-centred growth-oriented care and language. The fulfilment of the work James does is in the depth of connection he makes with others healing through the understanding of deep suffering and transformation of self it leads to.

<h3>Randi Karkov Knudsen, RN, MScNurs, PhD candidate</h3>Centre for Research in Patient Communication, Odense University HospitalDepartment of Cardiology, Lillebaelt HospitalDepartment of Obstetrics and Gynecology, Regional Hospital HorsensDepartment of Clinical Research, University of Southern DenmarkRandi specialises in mindfulness and compassion in healthcare settings, communication between health professionals and patients, and knowledge transfer from the classroom to clinical practice. Randi’s PhD project, Mindfulness and Compassion for healthcare professionals – an action research project about implementation of mindfulness in a hospital context, explores the impact of an 8-week Mindfulness-Based Stress Reduction (MBSR) course on healthcare professionals' work life, and interactions with patients and colleagues. Further to this, the project explores how implementing mindfulness can be supported in a hospital context. Randi is inspired by action research, aiming to empower practitioners to generate and experiment with their own concrete solutions to improve practice. Randi is visiting by invitation as part of ongoing collaborations between OCPH Deakin and the University of Southern Denmark, Odense.

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