Urgent Care Identification Workshop for Frontline Staff | Albury

Participants will develop knowledge and skills to recognise potentially unwell or deteriorating patients in primary health care settings.

Outline: Urgent care identification training is crucial for a variety of staff working within the primary healthcare sector as it supports them to enable suitably qualified individuals to respond quickly and effectively to emergencies, such as cardiac arrest, severe allergic reactions, traumatic injuries and respiratory distress, which can be life-saving and reduce the risk of complications.

This workshop is tailored to non-clinical professionals and administration staff working in general practice and other primary healthcare services. The aim is to equip participants with the knowledge and skills to recognise potentially unwell or deteriorating patients that may present at a service.

Participants will learn how to systemise processes that follow safe and effective principles of telephone and face-to-face triage in primary healthcare workplaces.

Important information: This training is provided at no cost by Murray PHN and delivered by Benchmarque Group (RTO No. 21824). Upon successful completion of registration, participants will be sent a link to enrol into Benchmarque Group's learning management system. This is required to facilitate your participation and for statements of attendance to be issued by Benchmarque Group.

Learning outcomes:

• Describe the link between triage and accreditation
• Outline how to implement consistent triage practices across teams
• Outline resources to support frontline roles in primary healthcare services

Audience: medical administrators and receptionists, practice managers, Aboriginal health workers and other non-clinical professionals and health administration staff working in primary healthcare services in the Murray PHN region.

Registration: Doors open from 9.45am.

Enquiries: education@murrayphn.org.au

Cost: This event is provided at no cost by Murray PHN. Lunch provided.