Unleash the Power of Service Design and Blueprinting
Unify teams, boost organizational efficiency, and elevate customer experiences with Service Blueprint. Join us for transformative insights
Date and time
Location
125 Murray St, Level 7
125 Murray Street Perth, WA 6000 AustraliaRefund Policy
Agenda
Discover, collaborate, innovate: Dive into service design's future with us
About this event
- 8 hours
🚀 Dive into the Power of Service Design and Blueprinting!
About This Course:
Ever felt like different teams in your organization are working in different directions, leading to a fragmented customer experience? It’s challenging to align people on a single mission and deliver a seamless customer experience. Most individuals lack insight into what other departments are working on or how their own tasks contribute to a bigger picture, influencing how customers perceive the company’s products and services. To address this issue, a Service Blueprint often provides 'aha moments' and common ground for improved collaboration.
In This Training, You Will Learn:
🌟 How to elevate the customer journey by planning how your organization delivers its service step-by-step and across stages.
🔧 Practical exercises to begin constructing your own Service Blueprint using our user-friendly templates and guidelines.
🚀 Real-life examples of when and why to utilize the Service Blueprint.
🛠️ How to employ the Service Blueprint as a roadmap for innovation and to align with the rest of the organization.
Who Should Attend:
👩🎓 Novice service designers
🖥️ UX or CX professionals
📊 Product managers
✏️ Designers
👨💼 Project leaders or managers
💼 Business analysts
🌟 Or anyone interested in learning about service design and how they can implement service design tools and techniques into their workplace.
🤝 Connect and Thrive:
Mix and mingle with fellow enthusiasts.
Engage in lively discussions and draw inspiration from real-life case studies.
🌐 Unlock Limitless Potential:
Don't let this one-of-a-kind opportunity slip away.
Save the date for May 17th, 2024.
Embark on a quest to deliver mind-blowing customer experiences!
📌 Secure Your Seat - Sign Up Now!
About the Trainer:
Meet Premila Jina, the powerhouse Chief Innovation Officer and Strategic Product & Service Design Consultant based in Perth, Western Australia. With over two decades of experience, Premila's expertise spans various industries, from finance and banking to oil and gas, mining, government, and non-profit sectors. She's a master in crafting exceptional customer experiences through cutting-edge digital solutions, driven by her passion for innovation. Don't just take our word for it; see what others have to say:
Testimonial:
"Premila's ability to synthesize diverse perspectives and foster collaboration among team members is truly remarkable. She's not only a tech wizard but also an exceptional communicator, capable of articulating ideas from the customer's standpoint. If you're aiming to deliver value-packed customer experiences, Premila is your go-to consultant!" - Charlotte Mawle
Frequently asked questions
Attention business leaders, executives, startup founders, entrepreneurs, product managers, and product team members: Join us now for an unparalleled opportunity to unleash creativity and drive innovation in your organization!
Unlock the art of crafting service design blueprints in five steps: define scope, map customer journey, reveal backstage processes, capture customer actions/emotions, and detail service components
Throughout the course, you’ll work on your own problem statement and complete your own service design project that you'll pitch to your trainer. You will explain your service design blueprint and the process that guided your findings. You'll be able to take your project with you back to work.