Understanding the new Charter of Aged Care Rights

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Webinar - LASA member briefing

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Understanding the new Charter of Aged Care Rights – What it means for your organisation and how to prepare

As you may be aware, from 1 July 2019, the Australian Government is introducing a new and simpler Charter of Aged Care Rights (the Charter). This will replace the current charters of aged care rights and responsibilities. The Charter aligns with the Aged Care Quality Standards (Standards) that also commence on 1 July 2019. The Charter and the new Standards place the consumer at the centre of care by giving them choice and recognising their right to be treated with respect. In addition, changes have been made to the home care security of tenure provision to include critical consumer responsibilities. These changes will support aged care service providers and provide protection for the aged care workforce.

Commencing 1 July, aged care service providers will be required to assist consumers to understand the new Charter and invite them to sign it. This provides an important opportunity for providers and consumers to enter into a partnership.

OPAN is supporting the Department of Health with raising awareness and providing education about the Charter which includes support to aged care service providers and consumers. The purpose of this webinar is to brief and prepare organisations for what’s to come.

The briefing will cover:

  • Key changes to the Charter and rationale for change

  • What it means for organisations and their workforce

  • Timelines for implementation of the new Charter

  • The Charter signing requirements

  • Consumer responsibilities

  • What organisations need to do to get ready

  • Resources and training available to support

Who should attend this webinar?

This webinar is a special briefing for LASA member organisations. It is intended for senior management, including facility managers, and directors of nursing, and any other positions that may have implementation responsibilities.

Who is OPAN?

OPAN is a national network of services funded by the Australian Government’s National Aged Care Advocacy Program (NACAP) to deliver independent information, education and advocacy in support of older people and their representatives to address issues related to Commonwealth funded aged care services. In addition, OPAN Members deliver elder abuse prevention and advocacy support under an agreed national framework. OPAN consists of nine Members who provide frontline advocacy services, one from each state and territory and two in the Northern Territory.

Further information

The webinar will be accessible via: https://vimeo.com/337447941/62f9647f7c

Please check that the link works prior to the webinar. Vimeo, the platform being used for the webinar, may be considered a social media site and therefore may be blocked by your organisation's firewall. If you are unable to access the link please speak with your IT provider and request Vimeo be temporarily enabled.

There will also be a series of webinars and events suitable for your frontline workforce and consumers of aged care services. These sessions may be viewed at https://opan.com.au/charter/ or via the OPAN eventbrite page: https://www.eventbrite.com.au/o/older-persons-advocacy-network-opan-17989068140

Date and time


Webinar - LASA member briefing

Organiser Older Persons Advocacy Network (OPAN)

Organiser of Understanding the new Charter of Aged Care Rights

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