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Through Different Eyes: Person centred care from the consumer perspective
Wed. 19 October 2016, 9:30 am – 12:30 pm AEDT
Why person centred care?
It goes by many names, but person centred care (PCC) is central to the monumental shift that is occurring in the way healthcare is delivered and the role patients play in their care.
If you would like to broaden your knowledge and sharpen your skills in person centred care, then this is the right workshop for you. It is relevant, challenging and essential for all health professionals.
What is covered?
- Key principles
- Recent evidence
- Consideration of practice, policy, built/soft environment and culture
- Excellent international and Australian examples
- Potential barriers
- Empathic listening skills as a means of improving PCC
- How to apply concepts to your own setting
What will the session be like?
- Interactive – sessions are capped at twenty students to facilitate this
- Focus on PCC from the consumer perspective – use of first-person narrative throughout the session
- Personal reflection and writing
- Recent video clips
- Small group discussions
What have others said?
‘A really, really great session. So informative and interesting and really opened my eyes and enforced to me why patient centred care is so vital within health orgs.’ — Eye & Ear Hospital
‘Really enjoyed this session, the relevance of standard work to patient centred care suddenly made more sense.’ — Albury Wodonga Health Services
‘Very engaging and enjoyable session. Videos, role plays, pictures and family experiences make everything feel more real and relevant.’ — Cabrini Health
‘Overall a fantastic session that will positively impact and improve my PCC with clients and families.’ — Djerriwarrh Health Services
‘This was one of the most appropriate sessions I have been involved in a long time. An amazing, strong, warm presenter with a real story that impacted.’ —Timboon & District Health Services
Presenter bio: Susan Biggar was a freelance writer – for publications like The Age, Good Weekend and The Big Issue – until she needed to pursue a thirst for patient centred care (and pay a few bills). Since 2014 she has trained over 3500 Victorian health professionals in patient centred care and engaging with consumers. Her first book, The Upside of Down is about patient centred care from a family perspective. Growing up in San Francisco, she learned to roller skate, which she still does to keep up with her three sons, two of whom live with a serious chronic illness.
What are my transport/parking options getting to the event?
- Train: the closest train stations are Parliament, Melbourne Central and Flinders Street stations.
- Car: there is a Wilson Parking spot at 180 Russell Street. There is also Greenco Parking.
- Tram: take 86 or 96 and get off at Stop
Will refreshments be provided?
Who do I contact if I have any questions?
Please get in touch with Susan Biggar by phone (03) 9664 9343 or email@example.com