Question 1

1. What happens if a host or facilitator cancels due to unforeseen circumstances?

Accepted Answer

We uphold the highest retreat standards. If a host or facilitator is unavailable due to unforeseen events, we will arrange a qualified replacement. Refunds are only issued if no suitable replacement is found, in which case a full refund or future credit will be provided.

Question 2

2. Can I cancel my booking if the facilitator is replaced?

Accepted Answer

As outlined in our policy, facilitator replacements due to unforeseen circumstances are a necessary part of maintaining retreat continuity. Therefore, cancellations due to facilitator changes are subject to the standard cancellation policy, including applicable penalties.

Question 3

3. What does the retreat fee include?

Accepted Answer

Your retreat fee covers accommodation (single or twin share), meals (as specified), daily wellness activities, workshops, and facility access. Inclusions may vary—please check the specific retreat description for full details.

Question 4

4. What is not included in the retreat fee?

Accepted Answer

Retreat fees generally exclude:

Airfare and other transportation to/from the retreat location

Travel insurance / Visa / Airfares / Transport

Personal expenses (laundry, souvenirs, etc.)

Additional treatments or private consultations outside the retreat itinerary

Question 5

5. Do I need to purchase travel insurance?

Accepted Answer

Yes, we strongly recommend purchasing comprehensive travel insurance at the time of booking. This should cover trip cancellations, delays, medical emergencies, and other unforeseen events.

Question 6

6. Can dietary restrictions be accommodated?

Accepted Answer

Absolutely. Please inform us of your dietary requirements at the time of booking or no later than two weeks before the retreat start date. We will do our best to accommodate your needs.

Question 7

7. Are retreats suitable for beginners?

Accepted Answer

Yes, our retreats are designed to cater to all levels of experience. Whether you are a beginner or a seasoned practitioner, our hosts and facilitators tailor sessions to suit all participants.

Question 8

8. What is your cancellation policy?

Accepted Answer

More than 60 days before the retreat: Full refund minus the deposit (if applicable).

46–59 days before the retreat: 50% refund or credit towards a future retreat.

Less than 45 days before the retreat: No refund applies. We recommend travel insurance at the time of booking

Question 9

9. What should I bring to the retreat?

Accepted Answer

A detailed packing list will be provided closer to the retreat date, but it typically includes:

Comfortable clothing for activities like yoga and meditation

Swimwear (if applicable)

Sunscreen and insect repellent

Personal toiletries

Any required medications

A reusable water bottle

Question 10

10. What is the group size for each retreat?

Accepted Answer

Group sizes vary but are generally limited to 10–15 participants occasionally up to 30 for Australian Retreats. This ensures a personalised and intimate experience.

Question 11

11. Can I attend solo?

Accepted Answer

Absolutely! Many of our participants come alone and find the retreat a wonderful opportunity to meet like-minded individuals.

Question 12

12. Are children allowed?

Accepted Answer

Unless specified as a family retreat, our programs are designed for adults aged 18 and over. Please check the retreat details for specific age requirements.

Question 13

13. What happens in the event of bad weather or other emergencies?

Accepted Answer

In the case of weather disruptions or emergencies, we will communicate alternative arrangements promptly. Your safety and comfort are our top priorities.

Question 14

14. Can I extend my stay?

Accepted Answer

Extensions are possible, subject to availability. Please let us know as soon as possible if you wish to extend your stay.

The Perimenopause Plan: A 5-Day Masterclass & Reset Retreat with Faye James