Question 1

Can I get my caffeine hit nearby?

Accepted Answer

You bet! Yellowish Cafe is amazing and just downstairs.

Question 2

I haven't started my Playbook yet - can you help?

Accepted Answer

You bet! Whether you're at first base or ready to hit a home run on your business systems and processes, I got you!

Question 3

Why are you doing this for free!?

Accepted Answer

This is what I wish I had when I first started my business. We have networking groups, seminars and workshops - but no one taught me how to create systems and documentation! I had to work that out on my own.

Question 4

What is a business playbook?

Accepted Answer

A business playbook is the master guide for how your business runs. It captures the essential processes, policies, and people information that keep everything consistent, efficient, and scalable.

Question 5

Why do I need one?

Accepted Answer

Because without a playbook, your business relies on memory, guesswork, and constant firefighting. A playbook gives you clarity, control, and confidence so you can grow without chaos.

Question 6

What goes inside my playbook?

Accepted Answer

What goes inside a playbook?

Most playbooks include three key pillars:

1. Processes

These are the step-by-step workflows your business uses every day.
Examples:

How you deliver your service

How you onboard a client

How you send invoices

How you handle customer issues

Processes turn knowledge

The Business Playbook Party - December Edition