Telephone Skills Training

Subtitle (optional):
Master Professional Communication Over the Phone – Tailored Just for You

Event Description:

Confident, Clear & Professional – Every Time You Pick Up the Phone.

Do you ever feel unsure, nervous, or unprepared when making or receiving calls at work? You're not alone. Our Telephone Skills Training is designed to help you sound confident, build rapport quickly, and communicate with clarity and professionalism — no matter who’s on the other end of the line.

This is not a group webinar. It’s a 1-on-1 interactive session via Zoom, tailored to your needs, experience, and goals. Whether you're in customer service, sales, administration or simply want to sharpen your phone presence, this training gives you the tools and strategies to shine.

💼 What You’ll Learn:

✅ How to project confidence and professionalism over the phone
✅ Active listening techniques to build trust quickly
✅ Handling difficult callers and conflict resolution
✅ Structuring calls for clarity and effectiveness
✅ Tone, pace, and verbal body language tips
✅ Reducing filler words and improving speech habits
✅ Leaving powerful voicemail messages that get responses

🧑‍💻 Format:

📍 Delivered Live on Zoom
👤 1-on-1 Private Coaching Session
🕒 Duration: 1.5 to 2 hours (depending on individual needs)

Once you book, our team will contact you to schedule your personalised session time.

🎯 Who Should Attend:

• Customer service representatives
• Sales and support staff
• Admin and reception professionals
• Anyone who uses the phone professionally and wants to improve

💬 What Past Attendees Say:

"The one-on-one format made all the difference. I could ask questions, practice real scenarios from my job, and leave feeling 10x more confident." – Sarah M., Office Manager

"I've done group training before, but this was far more practical and personalised." – Jack R., Customer Support

🎟️ Tickets:

Investment: AUD $495
Includes: Personalised workbook, follow-up resources, and optional recording of your session (upon request).

📅 How to Book:

1. Click Register to purchase your ticket.
2. You’ll receive a confirmation email.
3. Our team will reach out within 24 hours to arrange a session time that suits you.

Ready to become more confident on every call?
Book your 1-on-1 Zoom session today and start mastering your telephone presence with expert guidance.

Contact:
📧 info@paramounttraining.com.au
🌐 https://paramounttraining.com.au

Visit our website: https://paramounttraining.com.au/training/telephone-skills-training/