Question 1

What is sunset Concert Series?

Accepted Answer

Sunset Concert Series, is an opportunity to experience live music on the picturesque  grounds of Fagan Park.  Bring a picnic rug and sit back and enjoy the music of some of Australia's leading and upcoming Artists.

Question 2

What is your refund policy?

Accepted Answer

Please take care when purchasing tickets, no refunds.  All tickets are not refundable or exchangeable.

Question 3

What is the location?

Accepted Answer

Fagan Park. Is a large recreational area located in Galston, a semi-rural area of Sydney, NSW

Question 4

Is the location wheelchair accessible?

Accepted Answer

The location is a park, which does have a pathway, in some areas is not smooth.  It does undulate.  The immediate area for seating is a hilled grass area and is not wheelchair accessible.  A designated area located at the top of the hill will be allocated for wheelchair accessible.

Question 5

Where is the location for wheelchairs?

Accepted Answer

This location is at the top of the hill leading towards the stage.  It is the farthest point from the stage area.  Please contact us for more information and site map prior to purchasing.

Question 6

What can i bring?

Accepted Answer

You can bring, camp camping chairs, rugs, picnic blankets, snacks, sealed water, disposable cutlery and plates.

Question 7

What can't I bring?

Accepted Answer

Gazebo, Cool Cabanas, Umbrellas, glass, ceramic plates, serrated knives.

Question 8

What food items are available?

Accepted Answer

There will be a selection of Food Trucks.

Question 9

Is there a bar?

Accepted Answer

Yes, a fully licensed bar.

Question 10

Can I bring my own food from home?

Accepted Answer

Yes.  Disposable plates & cutlery only.  No sharpe or serrated knives or ceramic plates.  No glassware.

Question 11

Can i bring my own drinks

Accepted Answer

Only sealed plastic bottles of water.

Question 12

What does "No Glass" mean?

Accepted Answer

We have a no glass policy.  No glass is permitted onto the site.  This includes bottles, drinkware and serving plates.

Question 13

Can I bring my pet?

Accepted Answer

No. No pets are allowed.

Question 14

Can I bring under 18's?

Accepted Answer

Are allowed if accompanied by a parent of legal guardian.  Strongly not recommended for kids under 12 years of age.  All patrons must hold a valid ticket regardless of age.  Please remember this event does sell alcohol.  Under 18's are not permitted to purchase from the bar area.

Question 15

Do I need to print off my tickets?

Accepted Answer

Yes, please print off and present these when entering.  All guests are required to present thier tickets to gain entry.

Question 16

What are the entry requirements?

Accepted Answer

All bags will be required to be checked on entry.  Any items including Glass, Ceramic, Knives, weapons, alcohol and recording equipment will be removed and confiscated.  If found with Illicit drugs, police will be notified and you will not be permitted entry to the event.

Question 17

What does "Picnic Style" mean?

Accepted Answer

Picnic style is picnic rugs on the ground.

Question 18

When is the Sunset Concert Series?

Accepted Answer

We have two separate shows.  Saturday 2nd November & Sunday 3rd November.

Question 19

Is there allocated seating?

Accepted Answer

No, when you arrive you can select your area to what is available.  Please be mindful of other guests.

Question 20

What happens if it rains?

Accepted Answer

The Sunset Concert Series is an outdoor event in Fagan Park.  Unless extreme weather and it is a threat to patrons, staff or performers, the event will proceed.  The Sunset Series will provide as much notice via social media regarding any performance changes due to weather.

Question 21

Can the event be cancelled?

Accepted Answer

The Sunset Concert Series will only be cancelled in the event of extreme weather conditions.  Weather conditions can be unpredictable, the decision to delay or cancel a show is made by  Production on-site, this can occur at any time up to or during the performance.

Question 22

Is there parking?

Accepted Answer

Yes there is.  We are all guests to please be mindful of parking and patient on arriving and exiting our area.  The suburb of Galston is a Semi Rural area, access is one road in and out of the location. Please take care when driving these areas and respectful of our neighbours.

Question 23

Are pass outs permitted?

Accepted Answer

Unfortunately no.

Question 24

Lost property?

Accepted Answer

Please contact us at hello@thesocialfactory.com.au

Question 25

What time does the event start and finish?

Accepted Answer

Gates open at 2pm.  The event starts at 3.30pm and will finish 9pm.