Service Desk Forum; Part Two: From Promise to Practice — AI in Service Deli
Where AI meets the real world: practical wins, painful lessons, and what smart teams are doing next.
Event Overview
Following last year’s Service Desk Forum—where Adam Seeber (xAmplify), Henry Do (ServiceNow), and Chris Hurn (Envisage Technology) explored how AI would shape the future of service delivery—we’re now shifting from theory to practice. AI has moved past the hype cycle and is being deployed into real service environments with real consequences.
Service Desk Forum; Part Two: From Promise to Practice — AI in Service Delivery Today brings together three practitioners who are actively implementing AI in production settings: Jayden Dinmore, Justin Toon, and Alexander Phelan.
They’ll share what motivated their organisations to adopt AI, how implementations are performing today, what they wished they knew before going live, and the unexpected challenges and wins that have shaped their journeys.
In this instalment, we unpack the realities of AI adoption across service desks:
- Why organisations are choosing AI-driven approaches
- What’s working in production—and what isn’t
- Hard‑earned lessons and what teams wish they knew earlier
- Operational, cultural, and technical challenges
- Practical wins, measurable impacts, and what smart teams are doing next
Expect grounded, practitioner-led insights from people who are actually shipping AI—not just talking about it.
Where AI meets the real world: practical wins, painful lessons, and what smart teams are doing next.
- Agenda
5:00pm — Social Drinks & Networking
Kick off the evening with conversations, drinks, and early connection-building with peers and leaders across the service delivery community.
- 5:15pm - 5:30pm — Insights from Jayden Dinmore (Morgans Financial), Justin Toon (Wesley Mission Queensland) & Alexander Phelan (Envisage Technologies)A focused session unpacking real-world AI implementation learnings.
- 6:15pm — Panel Discussion
Open for you to ask questions, challenge ideas, and get into the details that matter to you.
This event is all about networking, knowledge-sharing, and good conversation – no sales pitches, no recruitment talk. Just real stories, future-focused thinking, and a few laughs
Got questions? Feel free to reach out to Jareth Oades-Gularte via https://www.linkedin.com/in/jarethoadesgularte/
Where AI meets the real world: practical wins, painful lessons, and what smart teams are doing next.
Event Overview
Following last year’s Service Desk Forum—where Adam Seeber (xAmplify), Henry Do (ServiceNow), and Chris Hurn (Envisage Technology) explored how AI would shape the future of service delivery—we’re now shifting from theory to practice. AI has moved past the hype cycle and is being deployed into real service environments with real consequences.
Service Desk Forum; Part Two: From Promise to Practice — AI in Service Delivery Today brings together three practitioners who are actively implementing AI in production settings: Jayden Dinmore, Justin Toon, and Alexander Phelan.
They’ll share what motivated their organisations to adopt AI, how implementations are performing today, what they wished they knew before going live, and the unexpected challenges and wins that have shaped their journeys.
In this instalment, we unpack the realities of AI adoption across service desks:
- Why organisations are choosing AI-driven approaches
- What’s working in production—and what isn’t
- Hard‑earned lessons and what teams wish they knew earlier
- Operational, cultural, and technical challenges
- Practical wins, measurable impacts, and what smart teams are doing next
Expect grounded, practitioner-led insights from people who are actually shipping AI—not just talking about it.
Where AI meets the real world: practical wins, painful lessons, and what smart teams are doing next.
- Agenda
5:00pm — Social Drinks & Networking
Kick off the evening with conversations, drinks, and early connection-building with peers and leaders across the service delivery community.
- 5:15pm - 5:30pm — Insights from Jayden Dinmore (Morgans Financial), Justin Toon (Wesley Mission Queensland) & Alexander Phelan (Envisage Technologies)A focused session unpacking real-world AI implementation learnings.
- 6:15pm — Panel Discussion
Open for you to ask questions, challenge ideas, and get into the details that matter to you.
This event is all about networking, knowledge-sharing, and good conversation – no sales pitches, no recruitment talk. Just real stories, future-focused thinking, and a few laughs
Got questions? Feel free to reach out to Jareth Oades-Gularte via https://www.linkedin.com/in/jarethoadesgularte/
Lineup
Jayden Dinmore
Justin Toon
Alex Phealand
Good to know
Highlights
- 13 hours 30 minutes
- In person
Location
Humanised Group HQ
Humanised Group Office L19
160 Ann St Brisbane, QLD 4000
How do you want to get there?
Agenda
5:00pm — Social Drinks & Networking
Kick off the evening with conversations, drinks, and early connection-building with peers and leaders across the service delivery community.
-
Insights from Jayden Dinmore (Morgans Financial), Justin Toon (Wesley Mission
focused session unpacking real‑world AI implementation learnings.
-
Q&A
Open for you to ask questions, challenge ideas, and get into the details that matter to you.