You are invited to a Technical Services (TS) webinar - Introduction, Engagement & Escalations with Pure Storage.
Join us and learn how Pure's Technical Services can provide assistance and resolution to your technical queries regarding Pure's products.
The Technical Services Introduction, Engagement & Escalations webinar will allow you to understand how you will experience timely resolutions to your issues and or gain answers to your questions.
This webinar shares knowledge regarding Pure's Severity levels, SLAs, Engagement and Escalations processes as well as tips and useful information to assist you with maintaining your Pure Storage products and solutions.
Agenda:
- Introduction to Technical Services
- TS Foundation Knowledge
- Entitlements
- Working Support Cases
- Non Disruptive Upgrades (NDU)
- Escalation Process
- TS Useful Information
- TS Team Descriptions
- Q&A
FAQ
- Register with a corporate email address and mobile phone number please (no free email accounts).
- This webinar is delivered via Zoom, in English, in Australian business hours
- The webinar is for those the need to know how to engage with Pure Technical Services
- This webinar is provided for customers in Australia and New Zealand
We hope that you'll join us!
The Pure Storage Technical Services Team
