Psychological Toolset Training

Course Overview

For the first half of the session, we will try to get to know the participants and introduce them to the workshop. They will also have the chance to define their own learning objectives.

Topics covered in this course

Learn Body Language Skills

Since reading people without additional supernatural powers such as telepathy is not that easy, learning some basic body language can help things along. From that, mutual understanding derives concrete actions that each person can take in more tense, but also more relaxed situations, making it easier to understand other people. This in turn allows them to understand their co-workers better and make for a happier working climate all round.

Learn How To Control First Impressions

This part of the training course involves learning the psychological consequences of certain clothes, even much more subtle ‘rapport-building skills’ that can assist staff become much a good deal more likeable.

Know Anger And Stress Management Techniques

Anger and stress are two things at work that we often go out of our way to avoid. Therefore, companies are keen for you to be happy, right from training team leaders to be ‘friendly’ and so on. However, both of these factors can be mitigated through a 10-step process based on techniques aimed at the individual and team, keeping teams unified under pressure.

Learn Self-Motivational Techniques

Perhaps one of the most vital skills in any great sales professional is the ability to keep motivation levels boosted. However, there is no team member who is unredeemable; key motivational and self-help strategies from some of the greatest motivational masters can arm participants with the tools to effectively defend against self-defeating thoughts and patiently wait for tomorrow.

Key Questioning Techniques

In practice, though, most discussions are pretty easy: you just ‘discuss’, asking others about the new meme, the latest news about the company, a customer’s contact details and a million other things. The ramifications are huge – they can inform a sales pitch, get you out of awkward situations, particularly over the phone, and even let your company take ideas from customers on what would make for an ideal product, thus allowing you to innovate on solutions so good they’re pretty much above reproach.

Workshop Wrap-Up

At the end of the day, we are going to have a question-and-answer session and distribute action plans.