Phone Etiquette Training

Event Description:

Master the art of professional phone communication with our 1-on-1 Phone Etiquette Training, delivered live via Zoom.

Whether you're in customer service, sales, reception, or any role where the phone is a key part of your job, this customised session will give you the confidence and tools to handle calls professionally, build rapport, and represent your organisation at its best.

🔹 What You’ll Learn:

• Proper phone greeting and closing techniques
• How to sound friendly, professional, and clear
• Managing difficult or emotional callers
• Call control techniques for efficiency
• Transferring calls and taking accurate messages
• Tone, pace, and listening skills for effective communication

🧑‍🏫 Format:
This is a private, 1-on-1 Zoom session tailored to your role and experience level. You'll get personalised guidance, direct feedback, and real-world examples designed just for you.

⏱️ Duration:
60–90 minutes (flexible based on your goals)

📅 Flexible Scheduling:
Sessions can be booked at a time that suits your availability. After registering, we'll contact you directly to confirm your preferred time and tailor the content to your needs.

🎯 Who Should Attend:

• Administrative staff
• Call centre operators
• Sales and customer service professionals
• Receptionists
• Anyone who uses the phone as part of their daily role

🌐 Delivery Method:
Zoom (link provided upon booking)

📍 Location:
Online (Zoom)

🎟️ Tickets:
$495 per person (includes tailored workbook and post-session reference material)

About the Trainer:
Delivered by a qualified communication specialist from Paramount Training & Development, this session combines industry knowledge, real-world application, and engaging delivery to ensure practical, lasting skills.

Reserve Your Spot Today

Spaces are limited for 1-on-1 sessions. Book now to secure your preferred time slot.

➡️Visit: https://paramounttraining.com.au/training/phone-etiquette-training/