Question 1

Dietary Requirements

Accepted Answer

We can cater to most dietary requirements if given advance notice. It is essential that you advise us at the time of booking if you or your guests have any special dietary requirements. We cannot guarantee that dietary requirements can be catered for if not notified 72 hours prior to dining.

Question 2

Joint Bookings

Accepted Answer

During the checkout process, there will be a designated area where you can leave comments or additional instructions. Simply mention in that section that you would like to join specific bookings or provide any relevant details.

Question 3

Cancellations and No Shows

Accepted Answer

Ticket to Oaks Day at River Pavilion are non-refundable in the case of cancellation due to change of mind (including errors when making bookings online and changes in personal circumstances), reductions in the number of guests dining or in the event of a no-show.

Question 4

Changes in Booking

Accepted Answer

Any requests for date changes must be made with at least 72 hours' notice; strictly no exception. Transfer fee applies.

Question 5

Parking

Accepted Answer

Parking is available at South Wharf DFO and nearby car parks. The venue is fully accessible for prams and wheelchairs.

Question 6

Public Transport

Accepted Answer

River Pavilion is easily accessible by tram, with services running regularly along Clarendon Street and Spencer Street. Southern Cross Station is also within walking distance, making it convenient for guests travelling by train.

Question 7

Beverages for Purchase

Accepted Answer

Beverages will be available to purchase on the day. Please note cash is not accepted.

Question 8

My question is not answered here

Accepted Answer

For more information contact the Showtime Event Team at rem@seg.melbourne or (03) 9682 1777.

Oaks Day at River Pavilion Delivered by Showtime Event Group