Managing Teams and Conflict at work - Cairns

Unlock the potential of your team. This course teaches you how to build trust and tackle conflict constructively.

This practical and engaging course equips participants with the skills needed to build stronger, more effective teams and to manage conflict constructively. Through recognised frameworks such as the Five Dysfunctions of a Team and the Thomas-Kilmann Conflict Model, attendees learn how to diagnose team issues, improve trust and communication, and adopt strategies that turn conflict into collaboration rather than confrontation. The course blends team theory, self-awareness exercises, and real-world scenarios to provide practical tools that can be applied immediately in any workplace.

Who Should Attend?

This course is ideal for:

• Team leaders, supervisors, and front-line managers
• Project managers and project team members
• Operations, HR, and people-management professionals
• Staff working in cross-functional or high-pressure teams
• Individuals responsible for managing team performance
• New or aspiring leaders developing their people skills
• Anyone seeking to improve team dynamics, collaboration, and conflict resolution
• Organisations wanting healthier communication and more productive teams

What You Will Learn

By attending this course, participants will be able to:

• Understand the characteristics of working groups, pseudo teams, real teams, and high-performing teams
• Recognise the Five Dysfunctions of a Team and how they affect performance, trust, and accountability
• Build vulnerability-based trust and create conditions for open, honest communication
• Diagnose sources of team under-performance, interpersonal tension, and behavioural issues
• Identify different types of conflict — positive, negative, overt, covert — and their impact
• Apply proven conflict-management strategies using the Thomas-Kilmann model
• Navigate team dynamics, personality differences, values, and power structures
• Use emotional intelligence to strengthen relationships and team cohesion
• Convert conflict into constructive problem-solving and collaboration
• Facilitate consensus and “win-win” solutions instead of blame-based or defensive reactions
• Encourage supportive behaviours and reduce disruptive or maladaptive behaviour
• Lead teams through difficult conversations with confidence and clarity