Managing Customer Service

Event Description:

Are you looking to elevate your customer service skills and create lasting relationships with your clients? Whether you're a customer service representative, manager, or business owner, this interactive 1-on-1 Zoom workshop is designed to equip you with the skills, tools, and strategies to deliver outstanding customer experiences.

Workshop Highlights:

• Personalized Learning: This session is tailored to your specific needs and goals, giving you direct access to expert guidance.
• Real-World Strategies: Learn actionable techniques to handle common customer service challenges, manage difficult situations, and resolve conflicts effectively.
• Communication Excellence: Enhance your ability to communicate with clients, actively listen, and manage customer expectations.
• Boost Customer Satisfaction: Discover proven strategies to exceed customer expectations and turn first-time buyers into loyal clients.

What You Will Learn:

✔️ Customer Expectations & Needs: Understand what your customers want, why they want it, and how to exceed their expectations.

✔️ Effective Communication: Develop the skills to engage with customers clearly, confidently, and empathetically.

✔️ Dealing with Difficult Customers: Gain the confidence to handle complaints, objections, and tricky situations with tact and professionalism.

✔️ Conflict Resolution: Learn how to stay calm under pressure, solve problems efficiently, and leave your customers feeling valued.

✔️ Building Lasting Relationships: Turn satisfied customers into loyal advocates by providing exceptional service at every touchpoint.

Why Choose This Workshop?

• Flexible Format: Attend from the comfort of your home or office via Zoom.
• One-on-One Coaching: Get personalized advice and feedback in a private session with an experienced customer service expert.
• Experienced Trainer: Led by a seasoned instructor from Paramount Training & Development, a leader in professional skill development across Australia.
• Interactive and Practical: This isn't just a lecture! You’ll engage in real-world scenarios, role-plays, and skill-building exercises to refine your customer service techniques.

Who Should Attend?

• Customer Service Representatives
• Managers looking to enhance team performance
• Business Owners seeking to improve client relationships
• Anyone wanting to build confidence and skills in managing customer interactions effectively

Details:

• Date & Time: Schedule your session at a time that works for you. This is a 1-on-1 Zoom workshop, allowing you to book your personal time slot.
• Location: Online via Zoom (link provided upon registration)
• Duration: 2-4 hours (tailored to your needs)

How It Works:

1. Sign Up: Reserve your spot by registering through this Eventbrite page.
2. Schedule Your Session: Once registered, you will receive an email with a link to schedule your 1-on-1 Zoom workshop session.
3. Join the Zoom Meeting: Log in at your scheduled time, and you're all set to start learning!
4. Receive Ongoing Support: After the workshop, you’ll have access to additional resources to continue improving your customer service skills.

Reserve Your Spot Today

Spaces are limited for 1-on-1 sessions. Book now to secure your preferred time slot.

➡️ Visit: https://paramounttraining.com.au/training/managing-customer-service/