Skip Main Navigation
Eventbrite
Browse Events
Organise an event
Organise
Help
Log InSign Up
Menu
Page Content
This event has ended.
Managing customer behaviour in the retail environment

May

25

Managing customer behaviour in the retail environment

by Brisbane City Council

Actions and Detail Panel

Sales Ended

Date and time

Wed., 25 May 2022

9:15 am – 11:30 am AEST

Location

Suburban Business Hub

16 Aspinall Street

Nundah, QLD 4012

Australia

View map

Sales Have Ended

Registrations are closed

REGISTRATIONS ARE CLOSED. This event has ended or has booked out. Please see other business events on offer on the Brisbane City Council website.

Managing customer behaviour in the retail environment

About this event

Are you a retail or frontline customer service employee, or do you manage someone who is? Customer aggression  is on the rise, and it can be a challenge for retail workers to keep control of an escalating situation. What is the best way to handle a customer whose behaviour becomes threatening? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? 

This workshop will provide you with strategies on how to protect your wellbeing and safety when engaging with unhappy customers.

What’s in it for me?

  • Know how to identify when a customer’s behaviour is escalating towards becoming aggressive or abusive.
  • Have step by step strategies to diffuse the situation.
  • Enhance your skills and abilities when managing unpredictable or unreasonable situations.
  • Learn recovery techniques and how to seek support after an incident.
  • Free access to the self-paced course on this topic available post-workshop.

Brisbane City Council, with the National Retail Association, is delivering free workshops to support retail businesses. Each workshop will deliver practical takeaways to make doing business easier. These sessions are just some of the ways that Council is planning for a growing city by backing businesses with more support in the suburbs.

Extend your learning at the Mental health and wellbeing in the retail environment session where we will cover how to foster a safe and healthy environment for all employees in the workplace.

Tags

  • Australia Events
  • Queensland Events
  • Things to do in Nundah, Australia
Event ended

Managing customer behaviour in the retail environment


Follow this organiser to stay informed on future events

Brisbane City Council

Event creator

Events you might like

  • Intermediate Python Topics: Project Environments and Testing

    Intermediate Python Topics: Project Environments and Testing
    Intermediate Python Topics: Project Environments and Testing

    Wed, Aug 17, 9:00 AM
    S07_2.17 Webb Centre • South Brisbane, QLD
    Free
  • Customer Service Training

    Customer Service Training
    Customer Service Training

    Fri, Sep 16, 9:00 AM
    PD Training Pty Ltd, • Brisbane, QLD
    $726
  • BFS SLT Customer Showcases

    BFS SLT Customer Showcases
    BFS SLT Customer Showcases

    Mon, Aug 15, 9:00 AM
    Wesley House • Brisbane City, QLD
    Free
  • Customer Service Essentials 1 Day Training in Brisbane

    Customer Service Essentials 1 Day Training in Brisbane
    Customer Service Essentials 1 Day Training in Brisbane

    Fri, Aug 26, 9:00 AM
    Regus - Brisbane Riverside • Brisbane City, QLD
    $633.03 - $844.03
  • Customer Service Essentials 1 Day Training in Brisbane

    Customer Service Essentials 1 Day Training in Brisbane
    Customer Service Essentials 1 Day Training in Brisbane

    Fri, Aug 26, 9:00 AM
    Regus - Brisbane Riverside • Brisbane City, QLD
    $633.03 - $844.03
  • Customer Service Essentials 1 Day Training in Logan City

    Customer Service Essentials 1 Day Training in Logan City
    Customer Service Essentials 1 Day Training in Logan City

    Tomorrow at 9:00 AM
    The venue will be announced soon • Logan City, QLD
    $633.03 - $844.03
  • Customer Service Essentials 1 Day Training in Logan City

    Customer Service Essentials 1 Day Training in Logan City
    Customer Service Essentials 1 Day Training in Logan City

    Tomorrow at 9:00 AM
    The v`enue will be announced soon • Logan City, QLD
    $633.03 - $844.03
  • Managing Performance Training in Brisbane

    Managing Performance Training in Brisbane
    Managing Performance Training in Brisbane

    Mon, Sep 5, 9:00 AM
    For venue details reach us at info@academyforpros.com • Brisbane City, QLD
    $633.03 - $844.03
  • Managing Performance Training in Logan City

    Managing Performance Training in Logan City
    Managing Performance Training in Logan City

    Tue, Sep 13, 9:00 AM
    For venue details reach us at info@academyforpros.com • Logan City, QLD
    $633.03 - $844.03

Site Navigation

Use Eventbrite

  • How it Works
  • Pricing
  • Event Blog

Plan events

  • Online Registration
  • Low Cost Ticketing Solution
  • Event Management Software

Find events

  • Browse Nundah Events
  • Get the Eventbrite App

Connect with us

  • Report This Event
  • Help Centre
  • Terms
  • Privacy
  • Accessibility
  • Community Guidelines
Eventbrite + Ticketfly

© 2022 Eventbrite