Managing Challenging Conversations

time2talk Leadership is committed to motivating and inspiring your people to challenge themselves to continually improve, to engage and influence their teams and to be the best leaders they can be.We believe the heart of your business success lies in your people and we work with you to build competitive, and sustainable advantage through strategic people development resulting in behavioural change and improvement in performance. Our facilitation, coaching and training programs are focused onOur Approachtime2talk Leadership works closely and collaboratively with you, applying our expertise and skills to ensure you make the right changes to succeed. We tailor our programs specifically to the needs of your market and industry, your desired culture and values and align any interventions with your organisations goals and strategy.

time2talk Leadership

Maintaining your composure and effectively working through problems and challenges with others is a vital...

Mantra Albury

<h3>About this session</h3>Having difficult conversations such as delivering unpleasant news, managing performance, providing feedback, or dealing with challenging colleagues or customers can be difficult.This workshop will build your confidence by equipping you with the skills to proactively initiate and engage in these conversations. It will enable you to build a toolkit to navigate these conversations. <h3>Learning outcomes</h3><ul><li>Appreciate the dangers of avoiding difficult conversations and the benefits of handling situations early.</li><li>Prepare and plan for having difficult conversations.</li><li>Identify their approach and mindset.</li><li>Apply the listening and communication skills required while engaging in these conversations.</li><li>Implement strategies to manage challenging scenarios.</li><li>Effectively give reinforcing and redirecting feedback.</li><li>Keep challenging conversations on track and gain commitment for behaviour change.</li><li>Appreciate two-way communication strategies of not only giving feedback but being able to receive feedback as well.</li><li>Keep their composure.</li><li>Effectively manage challenging behaviour for a successful outcome.</li></ul> <h3>Program Details</h3>Time: 9.00am-4.00pmFormat: Face to FaceContact: 1300t2talk or bookings@time2talk.com.au

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