Managing Challenging Conversations - Metro Program 2024

About this session

Having difficult conversations such as delivering unpleasant news, managing performance, providing feedback, or dealing with challenging colleagues or customers can be difficult. This program will help put your mind at ease by equipping you with the skills to confidently engage in these conversations that not only have the desired outcome but enhance the relationship as well.

Learning outcomes

Following the program participants will be able to:

• Appreciate the dangers of avoiding difficult conversations and the benefits of handling situations early
• Prepare and plan for having difficult conversations
• Identify their approach and mindset
• Apply the listening and communication skills required while engaging in these conversations
• Implement strategies to manage challenging scenarios
• Effectively give reinforcing and redirecting feedback
• Keep challenging conversations on track and gain commitment for behaviour change
• Appreciate two-way communication strategies of not only giving feedback but being able to receive feedback as well
• Keep their composure
• Effectively manage challenging behaviour for a successful outcome

Program Details

Date: August 13th
Time: 9:30am - 3:00pm
Contact: 1300t2talk or info@time2talk.com.au