Managing Challenging Conversations 2026

Maintaining your composure and effectively working through problems and challenges with others is a vital...

About this session

Having challenging conversations such as delivering unpleasant news, managing performance, providing feedback, or dealing with challenging colleagues or customers can be difficult.

This workshop will build your confidence by equipping you with the skills to proactively initiate and engage in these conversations. It will provide a toolkit to navigate these conversations and approach with greater confidence for better outcomes.

Learning outcomes

• Appreciate the dangers of avoiding challenging conversations and the benefits of handling situations early.
• Prepare and plan for having challenging conversations.
• Identify why you find them hard, what your blockers are and lean int the discomfort
• Identify and adapt your approach and mindset.
• Apply the listening and communication skills required while engaging in these conversations.
• Implement strategies to manage challenging scenarios.
• Effectively give and recieve feedback.
• Keep challenging conversations on track and gain commitment for behaviour change.
• Keep your composure when under pressure
• Effectively manage a challenging situation for a successful outcome.

Program Details

Time: 9.00am-4.00pm

Format: Face to Face

Contact: 1300t2talk or bookings@time2talk.com.au