LinkedIn Local Sunshine Coast March 2026

Learn how small customer experience improvements drive loyalty, reviews, and profit. A practical masterclass with Mark Shaw.

Customer experience isn’t a department. It’s how your business is remembered.

At this LinkedIn Local Sunshine Coast event, you’ll hear from Mark Shaw, Founder of Shaw Thing CX and one of Australia’s leading customer experience practitioners. Mark has led major customer experience transformations across theme parks, retail destinations, hospitality brands, and service-led organisations, delivering measurable improvements in loyalty, reputation, and commercial performance.

This practical masterclass focuses on how businesses can intentionally design and deliver better customer experiences without complexity or large budgets. Rather than theory, Mark breaks customer experience down into clear, repeatable actions that leaders and teams can apply immediately.

You’ll explore why customer experience is driven by emotion rather than transactions, how small improvements compound into meaningful business results, and what high-performing organisations do differently to deliver consistency across every touchpoint. The session also covers leadership behaviours, team alignment, culture, and the growing influence of reviews and social proof on buying decisions.

This event is sponsored by mysocial.ai

MySocial.ai helps Sunshine Coast business owners, professionals, and entrepreneurs use LinkedIn as a simple, consistent way to stay visible and build trust-without spending every day creating content. Their AI-powered platform blends content marketing best practice with LinkedIn algorithm know-how to support modern social selling through Executive/Employee advocacy: authentic posts from real people, not just company pages.

MySocial.ai was co-founded by Vinnie Romano (ex-LinkedIn partner and agency founder) and Wayne O’Brien (former Head of Social & Digital Marketing at Microsoft Australia). Between them, they bring 20 years’ experience each in sales and marketing and help locals translate what they know into clear profiles and useful content that keeps relationships warm after the handshake.

They’re proud sponsors of LinkedIn Local Sunshine Coast-a monthly in-person networking event designed to help locals connect beyond the profile and carry those relationships forward online.

LinkedIn Local is a FREE Networking Event

This LinkedIn Local Sunshine Coast event is ideal for business owners, leaders, marketers, and customer-facing teams who want clearer direction, stronger loyalty, and sustainable growth through better customer experience.

📍 Location: Buderim Tavern
🕠 Time: 5:30 pm – 7:30 pm
📅 Date: Thursday, 5 March

As always, the evening includes structured and informal networking with Sunshine Coast business owners and professionals, making it a valuable night of insight, connection, and practical learning

BONUS - Get a professional photo for $30!!!

Lauren Biggs Photography will have a pop-up studio to take professional, LinkedIn-ready profile photos for just $30!

Studio open: 5:00 pm to 5:45 pm | 7:30 pm to 8:00 pm

The event is hosted by Buy Local Sunshine Coast

Thanks to Buy Local Sunshine Coast for supporting this event. Local businesses can join for free to promote their services, increase visibility, and help the Sunshine Coast business community thrive.