Introduction to Human-Centred Design (Pre-recorded Webinar)

Introduction to Human-Centred Design: a framework to building a cohesive end-to-end customer experience.

This webinar was presented live in February 2018. The recorded presentation is available for viewing.

Human-Centred Design offers a creative process to help you engage your customers during every interaction with your business. Amy Whelan from Mesh Communications will provide you with the fundamentals of delivering a great customer experience, how to understand what your customers really want and how to use their insights to develop your business model. This webinar has been designed to help you look holistically at the journey of your customer; from branding and communications, service design and delivery, staff engagement through to implementing new technology and processes.

Once ordered, you will receive an email with a link to the webinar recording.