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Centre for Cultural Diversity in Ageing

The series aims to equip staff & leaders working in aged care with knowledge & skills to meet the needs of  consumers  from CALD backgrounds

This webinar aims to support staff in the aged care sector to understand the importance of cultural awareness when considering how to get consumer feedback and consumer voices into the organisation. It will cover the importance of flexible approaches to getting consumer feedback and examples from a leading multicultural aged care provider Australian Multicultural Community Services (AMCS).The webinar will cover:Understanding cultural expectations amongst communities when giving feedbackProviding opportunities for feedback and complaints provided through multiple methods and channelsThe importance of engaging with advocacy groups or peak bodies representing older people from culturally diverse backgrounds for advice and co-designing consumer feedback approachesThe importance of having a policy or framework in place for inclusive feedback and complaints mechanisms.About the FacilitatorsSinisha Krstov, Manager Access and Engagement, Australian Multicultural Community Services (AMCS)With a friendly, enthusiastic and approachable persona, Sinisha works continuously towards supporting the culturally and linguistically diverse (CALD) communities and individuals to maximise their full potential. He joined AMCS in 2013 to advise and support seniors and other vulnerable people who are facing barriers in accessing services due to their diversity. Sinisha has an Advanced Diploma in Community Services Management, Bachelor of Social Work and Social Policy, and a Master of International Relations and Conflict Resolution. Sinisha speaks Macedonian, Serbian and Croatian.

Lisa Tribuzio, Manager, Centre for Cultural Diversity in AgeingLisa has 20 years experience in a range of sectors and held roles including Assistant Director for Inclusion Strategies at the NDIA, Diversity Advisor for the Hume Whittlesea Primary Care Partnership overseeing diversity planning and practice in Melbourne’s North Metro region for CHSP and HACC-PYP providers, Projects Manager for the Victorian Arabic Social Services, Refugee and Asylum Seeker Partnership Coordinator at Spectrum, and as a researcher at the Institute for Citizenship and Globalisation at Deakin University in Melbourne. She has also undertaken cross cultural research in Egypt for the Centre for Intercultural Dialogue in Cairo. Lisa holds a Bachelor of Science (Psychology), a Bachelor of Social Work, Masters in Islamic Studies and a Graduate Diploma in Creative Arts Therapy. Lisa is also the founder of Lotus consulting which aims to assist organisations in developing deep understandings of diverse perspectives and practices.

More Information To find out more about the Diversity Training Series <a href="http://www.culturaldiversity.com.au/service-providers/training/upcoming-training" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">click here </a>

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