✨ How to Handle Difficult Customers Workshop ✨

✨ How to Handle Difficult Customers Workshop ✨

💬 Struggling with tough customers?
Whether you’re in sales, support, hospitality, or client services, managing difficult interactions with grace and confidence is essential. In this personalized 1-on-1 Zoom workshop, you'll learn how to defuse conflict, stay composed, and turn customer tension into positive outcomes.

This interactive session is based on the expert-led content from Paramount Training & Development, and is designed for individuals who want tailored coaching to sharpen their communication and conflict resolution skills in real time.

💡 What You’ll Learn:

✅ Proven strategies to stay calm under pressure
✅ How to manage anger or aggression (yours or theirs)
✅ Techniques for assertive, professional communication
✅ How to listen actively and respond with empathy
✅ Tools to de-escalate conflict and regain control of the conversation
✅ Scripts and phrases to use in high-stress situations

👥 Who This Workshop Is For:

• Frontline staff (retail, call center, reception)
• Customer service and sales teams
• Freelancers, small business owners, and entrepreneurs
• Anyone who deals with challenging clients or complaints regularly

🧑‍💻 Workshop Format:

This is a 1-on-1 private session delivered via Zoom.
You’ll work directly with a skilled trainer from Paramount Training & Development, allowing for personalized guidance and real-life scenario practice.

📅 Flexible scheduling available – choose a time that works best for you after booking.
💬 You’ll receive a confirmation email with details on how to select your time slot and Zoom link.

🎓 Bonus:

All participants receive:
📘 A digital workbook with key strategies
🎧 Optional session recording for your personal review
📜 Certificate of Completion

💬 Feedback from Previous Participants:

“I’ve taken many customer service courses, but this was by far the most helpful. The 1-on-1 format made it really relevant to my job.”
– Megan T., Hospitality Manager

“The trainer gave me real scripts I now use daily. I've seen a huge improvement in how I handle complaints.”
– James R., Online Retailer

🎟️ Reserve Your Spot:

Don’t let difficult customers drain your energy or affect your performance. Gain the skills and confidence you need to handle even the toughest situations professionally and effectively.

➡️ Book your 1-on-1 session now! Spaces are limited.

For more information or group booking enquiries, please contact us at:

📧 contact@paramounttraining.com.au

🌐 http://www.paramounttraining.com.au