In this 1.5-hour webinar, we look at why aged care organisations should consider the creation of customer experience journey maps. As the aged care landscape evolves, understanding and meeting the needs of older people and their representatives becomes increasingly paramount.
In this webinar, Tash Edwards will explore the significance of customer experience journey mapping in the context of home care. Participants will learn how these maps can drive improved service delivery, enhance client satisfaction, and foster lasting relationships.
Key topics covered include:
- Understanding the importance of customer experience journey mapping in home care organisations.
- Identifying key touchpoints and pain points in the client journey.
- Steps to undertake a comprehensive customer experience journey mapping process.
- Leveraging insights from mapping to enhance service quality and client engagement.
Whether you're a CEO, general manager, operations manager, quality or marketing lead, this webinar provides an introduction and helps equip you with foundational knowledge on customer journey mapping.
Tash Edwards, Aged Care and Workforce Specialist will host this 1.5-hour webinar (incl. Q+A and slide deck).
Can't attend?
Please email us at hello@enkindle.com.au and we will update you when additional dates become available.
About Tash Edwards
With foundations in commercial banking and finance, Tash moved into the People Care industry and, for 10 years, has been leading next practice Workforce, Change Management and Consumer Experience teams within the Aged Care and Disability Industries. As a founding Partner and Director of Enkindle Consulting, Tash has worked with the Federal Government and supported Health, Aged Care, Employment and First Nation organisations on a range of projects in strategic workforce, leadership, culture, service deployment, product, design, change strategy and business improvement.
About Enkindle Consulting
Enkindle means to ‘set on fire’ or ‘inspire’. We are contemporary Strategic Management consultants with over 25+ years’ Executive experience in the Aged Care industry. We are passionate about supporting Providers to transform and thrive through renewal, repositioning and reinventing their business, service models and strategy. Our superpower is turning strategy into clear plans for execution. Plans that provide the steps to help organisations to communicate and mobilise change, service, and organisation transformation.
