Question 1

What time do I need to arrive?

Accepted Answer

BEFORE 9:30 am. The safety orientation talk starts at promptly at 9:30 am with the ride commencing at 10 am. To choose a bike and have it set up, we recommend arriving earlier.

Question 2

What do we need to bring?

Accepted Answer

Wear closed-in shoes. Recommended to: 1) wear sun-safe clothing and sunscreen; 2) bring a water bottle; 3) suggest bringing a cap to wear under your helmet. Bicycle helmets are provided for each participant however riders may choose (encouraged) to bring their own bicycle helmet.

Question 3

Will the ride finish on time at 12pm?

Accepted Answer

While we will endeavor to have you back to the start point before 12 pm, at times there are unavoidable delays outside the control of the tour guides that may cause the ride to run overtime. So, please allow an extra 30 mins for unforeseen events.

Question 4

I do not drink Coffee or Tea can I choose an other beverage?

Accepted Answer

Yes, you may choose any beverage the cafe has available at our talk venue up to the value of $6

Question 5

Can I or my partner bring our own e-Bike?

Accepted Answer

Yes, you can join in with the ride by following three conditions: 1) do not book using this platform, instead ring ecoTekkSC 0473635865 and ask to join in as an e-bike owner; 2) you agree to sign the public liability waiver form before the ride commences; and 3) you pay for your own beverage.

Question 6

My ride was cancelled, do I need to rebook?

Accepted Answer

No, rebooking is not required, you will receive an email with the rescheduled date for your ride.

Question 7

What happens if the ride is cancelled due to rain or bad weather?

Accepted Answer

In the event of bad weather a text message will be sent cancelling the ride. The following Monday, an email will be sent with the rescheduled date in June for this ride. If you can’t make that date, please contact us on 0473 635 865 to cancel.

Question 8

If I have already booked a ride and I need to cancel, what do I do?

Accepted Answer

To cancel your booking ring ecoTekk Sunshine Coast directly on 0473 635 865, ASAP, so that your place may be opened up to another rider.

Question 9

If the ride is full, is there a waitlist?

Accepted Answer

Yes, this event has a waitlist. If this ride is full, you can fill in your details for the waitlist. Or, you could book for one of the other five rides. Go back to where you found this event and select an available ride.

Healthy Sunshine Coast e-Bike Rides Aura/Baringa