$22.98

Handling Difficult Customers

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Location

7 Ebony St

7 Ebony Street

Kimberley Development Commission

Kununurra, WA 6743

Australia

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Refund Policy

Refund Policy

Refunds up to 7 days before event

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Event description

Description

We understand that many customers can be difficult, with the right
training, skills, and knowledge, any difficult customer can be
handled properly and effectively. With a positive attitude and some
tips on dealing with customers, you and your employees can
effectively deal with the most difficult customers and both parties
can end the conversation satisfied.


Participants will learn how engaging customers properly can
benefit both the employee and customer. Effective customer
service can change a company’s reputation for the better.
Workshop Objectives:


• Cultivate a positive attitude
• Manage internal and external stress
• Develop abilities to listen actively and empathize
• Build a rapport with customers in person and over the phone
• Understand the diverse challenges posed by customers
• Develop strategies to adapt to challenging circumstances

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Date and Time

Location

7 Ebony St

7 Ebony Street

Kimberley Development Commission

Kununurra, WA 6743

Australia

View Map

Refund Policy

Refunds up to 7 days before event

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