Question 1

Where can I see the full schedule with all the locations and times?

Accepted Answer

Find the full customer care day schedule at  gww.com.au/customer-care. There will be a full list of updated dates, times, locations and links to each event's Eventbrite page where you can register for a session time and find venue specific information.

Question 2

Where can I find information about the billing delays and issues?

Accepted Answer

For the latest information and answers to frequently asked questions, visit gww.com.au/latebills .

Question 3

If I can’t book online or all the sessions are sold out, can I still attend?

Accepted Answer

You’re welcome to attend if you can’t book an appointment. We’ll have a consultant available to help customers who haven’t registered, but we can’t guarantee we’ll have time to meet with you. If we don’t, we can take your details and organise a call at a time that suits you.

Question 4

I can’t make this event, will you be hosting more?

Accepted Answer

Yes, please visit  gww.com.au/customer-care for other session and location times. If the event in your local area has is booked out, please email events@gww.com.au to register your interest for future dates.

Question 5

How many tickets can I book?

Accepted Answer

Please only register for one session to allow others to participate. If you wish to change your time, please cancel your previous booking first. If you’d like to bring a family member or friend with you, you’re welcome to.

Question 6

Can I attend on behalf of someone else?

Accepted Answer

You can attend and ask general questions, but we can only discuss specific account details with the account holder. For privacy and security, you can’t access the details of other customers' accounts on their behalf.

Question 7

What do I need to bring?

Accepted Answer

Please bring along a photo ID, your account details and your bills (if you have them).

Greater Western Water Customer Care Days (Hillside)