Frontline Customer Service Training – 1-on-1 Zoom Workshop

About the Workshop
Want to feel more confident dealing with customers on the front line? Whether you're working in retail, hospitality, healthcare, reception, or any customer-facing role, this 1-on-1 live Zoom training is designed just for you.

This isn't just another lecture. It's a hands-on, personalised session tailored to the real-world challenges you face every day. Learn the skills, techniques, and mindset that will help you stay calm under pressure, connect with customers, and deliver service that truly stands out.

Delivered via Zoom — 1-on-1 Format
You’ll receive direct coaching and feedback in a private session focused on you and your work environment. No group work. No generic examples. Just practical, useful tools that you can apply immediately.

What You’ll Learn:
✅ The 5 pillars of exceptional frontline service
✅ How to stay calm and professional with difficult or emotional customers
✅ How to read customer tone and body language—even over the phone
✅ Conflict resolution strategies that protect your confidence and your brand
✅ Techniques for active listening and effective questioning
✅ How to create positive, lasting impressions in any customer interaction

Who This Is For:
✅ Front desk, reception, admin staff
✅ Retail and hospitality workers
✅ Medical and veterinary support staff
✅ Call centre, customer care, and sales teams
✅ Anyone who represents their organisation on the frontline

Why Choose This Workshop?
✨ It’s 100% tailored to your role
✨ Delivered live, 1-on-1 with an experienced facilitator
✨ Interactive, practical, and focused on real customer situations
✨ Learn at your own pace with full support

Duration:
🕒 Approximately 1.5 to 2 hours (Zoom – one-on-one)

Investment:
💻 Includes digital workbook, certificate of participation, and follow-up resources

Bookings & Enquiries:
Ready to boost your frontline customer service skills? Register now to lock in your session date and time!

🔗 Frontline Customer Service Training – Paramount Training & Development