From Resistance to Readiness: Mastering Change in Healthcare

Learning Objectives

• Explore the key change management models from the literature and the lifecycle steps to manage change (from the initial pitch to long term sustainability)
  
• Understand your role in leading workplace change, the role personality plays and how to motive individuals and teams to embrace change and manage stakeholders.
  
• Learn key marketing and branding tools used to engage staff and stakeholders in change from health and other industries.
  
• Learn how to use gamification to make change engaging and enjoyable.
  
• Understand the role of visual performance measurement and feedback in change.
  
• See numerous change management examples from health services across Australia and internationally.
  
• Identify a change management challenge and develop a strategy to address it

B.Sc (Hons Psych.), FCHSM, CHE
Principal and Lead Consultant – Pieter Walker Consultancy Pty Ltd

Pieter Walker is a seasoned healthcare consultant with over 33 years of experience in strategy, governance, change management, and leadership training across public and private sectors globally. As Principal of Pieter Walker Consultancy, he has led major healthcare reforms, system reviews, and executive leadership programs.

For over two decades, Pieter was the lead consultant for The Health Roundtable, facilitating improvement workshops for over 200 hospitals using benchmarked data to drive innovation, improvement, governance, and patient outcomes. Previously, he served as National Head of Quality, Safety & Improvement for a large hospital network and has advised industries including Defence, Australia Post, various government agencies, and NGOs.

A Fellow and Deputy Chief Examiner of the Australasian College of Health Service Managers, Pieter mentors and leads strategic healthcare initiatives. He currently runs leadership programs for the National Critical Care and Trauma Response Centre and is consulting in AI in health care. He remains dedicated to innovation, sustainability, and excellence in healthcare transformation.

Foundation and Australian Bureau of Statistics, Pharmaceutical companies, and Universities. Pieter is a Fellow of the Australasian College of Health Service Managers (ACHSM), where he is also a Mentor, Deputy Chief Examiner, State Study Coordinator and is also a certified health executive.