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Foundation Skills for Personal Assistants and Executive Assistants

PD Training

Monday, 23 January 2017 from 9:00 am to 4:30 pm (AEDT)

Foundation Skills for Personal Assistants and Executive...

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Ticket Type Sales End Price Fee Quantity
Course 09/01/2017 $660.00 $30.69

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Event Details

Personal assistants, secretaries and executive assistants are some of the most important people in any organisation. This course empowers these workers with the skills and techniques to become even more efficient, productive and professional.

The PD Training Foundation Skills for Personal Assistants and Executive Assistants Training Course provides personal assistants and secretaries with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop skills like setting and managing meetings, basic project management concepts, setting priorities and communicating effectively with all levels of staff.

This practical 1-day professional development training course provides techniques you can really use! We look forward to welcoming you to a course in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta or Perth.  Please click on the Public Class tab below to view our Personal Assistant and Secretarial Skills course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Looking for something more advanced? Try the Advanced Skills for PA's and Executive Assistants Course

Learning Outcomes

In this course, participants will:
 
  • Become highly organised using smart, efficient systems
  • Learn to manage time more effectively & strategically
  • Master prioritisation of time, complete all important tasks and help their manager do the same
  • Learn highly effective verbal and nonverbal communication techniques
  • Become more proactive and empowered in their role
  • Learn to communicate more effectively with their manager
  • Gain an insight into the importance of caring for themselves
  • Learn how to make the most of their 'Team of Two'


Course Outline

Foundation Skills for Personal Assistants and Executive Assistants - Lesson 1 
Organise Your Office (Part 1) 
  • Managing Email
  • Organising Electronic Files
  • Monitoring Paper Files
  • Voice Mail Techniques
Foundation Skills for Personal Assistants and Executive Assistants - Lesson 2 
Organise Your Office(Part 2) 
  • Organising your Workspace
  • To-Do Lists
  • Basic Project Management Techniques
Foundation Skills for Personal Assistants and Executive Assistants - Lesson 3 
Time Management Tips 
  • Personal Time Management
  • Team Time Management
  • Schedules and Time Management
Foundation Skills for Personal Assistants and Executive Assistants - Lesson 4 
Prioritise for Success 
  • Setting Priorities
  • Completing Tasks On Time
  • Accomplishing Goals
Foundation Skills for Personal Assistants and Executive Assistants - Lesson 5 
Meetings and Travel 
  • Informal Meeting Planning
  • Formal Meeting Planning
  • Organising Travel Reservations
Foundation Skills for Personal Assistants and Executive Assistants - Lesson 6 
Communication Skills - Verbal 
  • Active Listening Techniques
  • Questioning Techniques
  • Powerful Communications Tips
Foundation Skills for Personal Assistants and Executive Assistants - Lesson 7 
Communication Skills - 
strong>Non-Verbal
  • Body Language Explained
  • Your External Body Language 
  • Other's External Body Language
Foundation Skills for Personal Assistants and Executive Assistants - Lesson 8 
Assertiveness and Self-Confidence 
  • Assertive Actions
  • Conflict Resolution
  • Consensus Building
  • Decision Making Tips
Foundation Skills for Personal Assistants and Executive Assistants - Lesson 9 
Managing Upwards 
  • Understanding your Manager
  • How to Influence Others
  • Managing Uncomfortable Situations
Foundation Skills for Personal Assistants and Executive Assistants - Lesson 10 
Personal Development 
  • Office Ergonomics
  • How to Manage Your Stress
  • Managing Excessive Workloads
Have questions about Foundation Skills for Personal Assistants and Executive Assistants? Contact PD Training

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When & Where


Sydney
Level 1
111 Harrington Street
Sydney, NSW 2000
Australia

Monday, 23 January 2017 from 9:00 am to 4:30 pm (AEDT)


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Foundation Skills for Personal Assistants and Executive Assistants
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