This is a hands-on, interactive, remote training where you will learn by doing over 2 x half-day virtual classes.
Read more about what you get as part of the Facilitating Creative Workshops course, and what you will learn and experience during these live online workshops with Tania Lang and the PeakXD team.
Dates for classes
Classes are via Microsoft Teams on Tuesday 23rd July and Tuesday 30th July, from 9am-1pm AEST (11am-3pm NZST, 4-8pm PDT).
What you will learn
- Principles of workshop facilitation and design thinking
- Building empathy and defining the problem
- Idea generation and prioritisation
- Building consensus and engaging stakeholders
- Tools and logistics for running in-person and remote workshops
Who this course is for
- Anyone running workshops
- Product managers
- CX managers
- UX designers
- Service designers
Course outline
1. Guiding principles of workshop facilitation and design thinking
- What is facilitation and what makes a good facilitator?
- Why traditional meetings and focus groups often don't work.
- The 5 phases of workshop facilitation.
- What design thinking is and where workshops fit into the process.
- Planning a successful workshop and designing your approach.
- Getting the right participants to attend and preparing for a smooth workshop.
- Managing difficult participants and engaging stakeholders in the process.
- The technologies, tools and logistics of remote virtual workshop facilitation.
2. Building empathy and defining the problem
- Build empathy for your customers through research and methods such as collaborative journey mapping and empathy mapping.
- Running your workshop: how to open and general facilitation tips.
- Defining the problem and using ‘How Might We?’ (HMW) statements.
3. Ideating, prototyping and testing
- Creative brainstorming methods and gameplay such as ‘How Might We?’ carousel game, SCAMPER and Crazy Eights to ideate incremental and disruptive innovative ideas.
- Avoiding 'Idea killers'.
- Understand how to apply convergent thinking to prioritise ideas based on measures such as customer value, effort and feasibility and identify ‘quick wins’ that will make a difference.
- Creating concept cards and different types of prototypes.
4. Building consensus and engaging stakeholders
- Facilitating participants to reach a common conclusion.
- How to involve stakeholders and build empathy using methods such as co-design to ensure stakeholders buy-in to the solution.
- Managing your time and what to do when it all goes pear-shaped.
- Capturing workshop outputs.
- Running a solution design session with stakeholders after testing your prototypes.
- Pros and cons of in-person versus remote virtual workshops.
Refund policy
P lease refer to our website for our full terms and conditions.
Frequently Asked Questions
Can I pay by invoice?Yes, you can. After you select your tickets, choose 'Pay by invoice' and you will be emailed the invoice, and your place at our course will be reserved.
What will happen if our trainer is unable to attend?
The quality of our training to attendees is paramount. In the event the trainer is unable to attend (e.g. due to illness), we will endeavour to find a suitable replacement trainer. If this is not feasible, training will be postponed rather substituting with an inexperienced trainer.
In the event that PeakXD postpones or cancels a course (e.g. due to insufficient numbers), attendees can elect to receive a full refund or have their payment transferred to a future course.
What will happen if an attendee is unable to attend?
In the event you are unable to attend, at least 48 hours’ notice must be provided prior to the course start date and/or class date. With at least 48 hours’ notice, your registration will be transferred to the same course at a later date with no cost penalty (spaces permitting). You must provide at least 48 hours notice or the class will be forfeited.
Cancellations for any reason received 14 days or more before the course start date will incur a 25% administration fee. Cancellations received less than 14 days before the course start date are non-refundable.
Is my ticket transferrable?
Tickets can be transferred to a different person at any time prior to 48 hours before the course starts.
Please contact us if you need to make any changes or request a refund. We will respond within 1-2 business days.
Read our terms and conditions for full details.
