Expert Knowledge Series: Jira Service Management Showcase - Live Event
JSM Showcase at Atlassian Sydney. Explore the Service Collection, JSM Journeys and Playbooks with breakfast, networking lunch and prizes.
The Expert Knowledge Series: Jira Service Management Showcase brings together senior specialists from Systemology and Atlassian for a focused and practical learning experience.
This event highlights Atlassian’s direction for 2026 - including the introduction of the Service Collection, a unified ecosystem designed to streamline service delivery and reduce tool sprawl. You will also see how JSM Journeys brings structure and visibility to complex multi-team service processes, and how Automation-Driven Playbooks turn procedures into guided, repeatable workflows that improve service quality at scale.
Each session includes real examples, configuration guidance and actionable insights you can apply immediately in your own environment.
By attending, you will:
- Learn how the Atlassian Service Collection unifies service operations across the enterprise
- Understand how Journeys designs, visualises and coordinates multi-step service processes
- See how Playbooks automate repetitive tasks and create consistent, guided workflows
- Ask questions directly to Systemology and Atlassian specialists
- Meet and network with peers using Jira Service Management across diverse industries
- Receive presentation notes and configuration examples
- Go into the draw to win one of three $100 gift vouchers (in-person attendees only)
Breakfast, refreshments and a networking lunch, with all the opportunities that come with it, are included
JSM Showcase at Atlassian Sydney. Explore the Service Collection, JSM Journeys and Playbooks with breakfast, networking lunch and prizes.
The Expert Knowledge Series: Jira Service Management Showcase brings together senior specialists from Systemology and Atlassian for a focused and practical learning experience.
This event highlights Atlassian’s direction for 2026 - including the introduction of the Service Collection, a unified ecosystem designed to streamline service delivery and reduce tool sprawl. You will also see how JSM Journeys brings structure and visibility to complex multi-team service processes, and how Automation-Driven Playbooks turn procedures into guided, repeatable workflows that improve service quality at scale.
Each session includes real examples, configuration guidance and actionable insights you can apply immediately in your own environment.
By attending, you will:
- Learn how the Atlassian Service Collection unifies service operations across the enterprise
- Understand how Journeys designs, visualises and coordinates multi-step service processes
- See how Playbooks automate repetitive tasks and create consistent, guided workflows
- Ask questions directly to Systemology and Atlassian specialists
- Meet and network with peers using Jira Service Management across diverse industries
- Receive presentation notes and configuration examples
- Go into the draw to win one of three $100 gift vouchers (in-person attendees only)
Breakfast, refreshments and a networking lunch, with all the opportunities that come with it, are included
Lineup
Mark Edwards – Principal Technical Architect ITSM, Atlassian
The Atlassian Service Collection
Jackson Barnier – Account Manager, Systemology
Modernising Service Delivery with the Service Collection
Cael Metcalfe – Senior Consultant, Systemology
JSM Journeys: Designing End-to-End Service Experiences
Josh Mustac – Senior Consultant, Systemology
Automation-Driven Playbooks in JSM
Good to know
Highlights
- 3 hours
- ages 18+
- In person
- Doors at 8:30 am
Location
341 George St
341 George Street
Sydney, NSW 2000
How do you want to get there?
Agenda
-
Registration and breakfast networking
-
Welcome and introduction
The Atlassian Service Collection
Presenter: Mark Edwards, Principal Partner Solution Architect, Atlassian. Explore the Atlassian Service Collection and understand how unified service capabilities are reshaping support across IT, HR, Finance and Operations.