Elements of Customer Service – 1-on-1 Zoom Workshop

Description:
Deliver service that stands out! Join our 1-on-1 Zoom workshop to master the core elements of exceptional customer service. Whether you're new to customer-facing roles or looking to refresh your approach, this personalised session will give you practical strategies to elevate every customer interaction.

This private training session is conducted live over Zoom, tailored specifically to your experience level, industry, and customer challenges. You’ll walk away with actionable skills, a stronger mindset, and techniques you can use immediately to enhance the service experience for your clients or customers.

What You’ll Learn:

• The key principles of customer service excellence
• How to build trust and rapport with customers
• Understanding customer expectations and how to exceed them
• Effective communication and listening skills
• Dealing with difficult or emotional customers professionally
• Turning negative experiences into positive outcomes
• How to maintain professionalism under pressure
• The importance of follow-up and consistency

Why Choose This Workshop?
✔️ Fully personalised – just you and the facilitator
✔️ Real-time coaching with feedback
✔️ Flexible scheduling
✔️ Practical techniques tailored to your industry
✔️ Designed for individuals who want instant improvement and long-term skills

Who Should Attend:

• Frontline staff
• Customer service representatives
• Receptionists
• Team leaders or supervisors in client-facing roles
• Anyone looking to improve their customer service approach

Duration:
1-on-1 session via Zoom (time to be arranged upon booking)

Location:
📍 Online (Zoom)

Ready to enhance your customer service skills and make every interaction count?
Register now to book your personalised Zoom session and take the first step toward service excellence.

👉 More information here