Effective Questioning for Call Handlers Zoom workshop:

Event Overview:

Do you ever feel like your calls go in circles, or that you’re not getting the information you need from customers or clients? It could come down to one thing: how you're asking your questions.

This private, 1-on-1 Zoom workshop is designed specifically for call handlers, receptionists, customer service agents, and support staff who want to take control of conversations, resolve issues faster, and deliver a more professional call experience — simply by mastering the art of asking the right questions.

What You’ll Learn:

✅ How to use open, closed, probing, and clarifying questions effectively
✅ Techniques to steer conversations without sounding pushy
✅ How to uncover the real issue behind a customer’s words
✅ Listening skills that support better questioning
✅ Building rapport while keeping control of the call
✅ How to handle vague, emotional, or difficult responses professionally

Why Take This Workshop?

Calls are often the first impression someone has of your business. When call handlers are skilled in questioning techniques, they can gather accurate information quickly, reduce misunderstandings, and improve overall customer satisfaction.

Whether you’re new to call handling or want to polish your existing skills, this session will be tailored to your role, challenges, and goals.

What Makes This Different?

🔹 1-on-1 attention – This is not a group webinar. It's all about YOU.
🔹 Interactive and practical – You’ll practise real techniques, not just listen to slides.
🔹 Customised for your industry – We adapt the session to your daily call types.
🔹 Delivered by communication experts – We’ve helped thousands of professionals level up their skills.

Duration:
Approx. 1.5 to 2 hours (delivered live via Zoom)

How to Book:
Click “Reserve a Spot” to book your private session. After booking, we’ll reach out to schedule a time that suits you. https://paramounttraining.com.au/training/effective-questioning-for-call-handlers/