Effective Questioning for Call Handlers

📞 Take Your Call Handling Skills to the Next Level

Do you handle phone calls in customer service, sales, support, or administration? The way you ask questions can make all the difference between a successful call and a missed opportunity. In this personalised, 1-on-1 Zoom workshop, you’ll learn how to ask smarter, more strategic questions that improve outcomes and customer satisfaction.

This is not a group webinar. It’s just you and a professional trainer, working together to sharpen your questioning techniques and elevate your communication on calls.

🧠 What You'll Learn:

• The psychology behind effective questioning
• Open vs closed questions – when and how to use them
• Techniques for probing deeper without being pushy
• How to identify customer needs quickly and accurately
• Handling vague or difficult answers with confidence
• Building rapport and trust through better dialogue
• Structuring your calls for clarity and results

👤 Who Should Attend?

This workshop is ideal for:

• Call centre agents
• Customer service reps
• Help desk or tech support staff
• Sales representatives
• Virtual assistants
• Anyone who communicates with clients over the phone

Whether you’re new to the role or looking to refine your skills, this workshop offers practical, actionable tools tailored to your experience level.

💻 Format & Access

• Delivery Mode: Zoom (private 1-on-1 session)
• Duration: 2 hours
• Customised to your role and industry
• Flexible scheduling – pick a time that suits you
• Includes: PDF workbook + Certificate of Completion

You’ll walk away with confidence, tools, and a deeper understanding of how to handle every call with precision and professionalism.

🎟️ Register Now

Spaces are limited to maintain the 1-on-1 format. Reserve your spot today and let’s build your questioning skills into a true professional strength.

👉 Book now and choose your preferred date/time during registration.

Need more info before booking? Visit our official page:
🔗 Effective Questioning for Call Handlers