DSB | Enhanced Error Handling | Online Workshop 03 | Consumer Experience

About the Workshop

The purpose of this workshop is to continue the work underway for Error Handling within the Standards; focusing on the impacts to the Consumer Experience through out the Consumer Data Standards.

This workshop will merge some of the technical considerations from the Error Handling Series with broader 'error states' that may be encountered in the consent model. We welcome CDR participants, consumer advocates, and all interested parties to this workshop to identify error scenarios in the consent model and how we can mitigate or support them, and where the CX Guidelines can support implementation for error handling scenarios.

The activities of the Data Standards Body are founded on key principles that can be viewed here: https://consumerdatastandards.gov.au/workinggroups/

The starting point for discussion in this workshop will be the early, draft proposals and outcomes that can be viewed (and commented on) here: https://github.com/ConsumerDataStandardsAustralia/standards/issues/120

The workshop agenda and pre-reading material will be released closer to the workshop date.

Location and date

The workshop will be held online and facilitated by the Consumer Data Standards team.

Any online tools and workshop access details will be distributed to registered participants closer to the workshop date.

Audience

The target audience for this workshop is technically focused Product Owners, Architects, Subject Matter Experts, Designers and Consumer Advocates.

A base level understanding of error handling and the Consumer Data Standards is required.

Limited spaces

While space in an online forum is less constrained than in a physical space, for management of the workshop it is requested no more than 2 people attend from each company.

For many organisations it will be ideal to send one person with a policy/strategy perspective and one with a senior architectural background. At this early stage we see little value in development staff getting involved.

Further workshops

Dates and high-level agendas for future workshops will be published in due course, based partly on the feedback received at this workshop. We are cognizant of the many exceptional demands being placed on organisations and individuals at this time and we will adjust our timelines appropriately to support progress at a manageable pace.

About the Consumer Data Right

The Consumer Data Right (CDR) is a competition and consumer reform which will allow consumers to require a company such as their bank or energy retailer to share their data with an accredited service provider such as a comparison site to get more tailored, competitive services. Consumers will need to consent and authorise their data to be shared under the CDR. Data61 (as the appointed Data Standards Body) is supporting the development of the technical standards that underpin and enable the CDR. Having initially developed standards to meet the needs of the banking sector the focus has now shifted to the energy sector.

This event is hosted by the Data Standards Body, which focuses on functional requirements for CDR API's and information security standards, including authorisation , authentication flows, CX Standards and Guidelines. The Data Standards Body is a consultative body that provides recommendations to the Chair of the Data Standards Body who will take into account those recommendations in the course of setting and amending the Consumer Data Standards.

Engagement with the Consumer Data Standards team

For those keen to engage with us you can:

Check out our website: https://consumerdatastandards.gov.au/

Read the standards here: https://consumerdatastandardsaustralia.github.io/standards/#introduction

Sign up to the Data Standards Body mailing list Here: https://consumerdatastandards.gov.au/workinggroups/ (Look for the ‘here’ in the Technical Working Group section)

Further information

For more information or questions, please email contact@consumerdatastandards.gov.au