DSB & ACCC | Data Quality | Overview and Objectives

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Online Event

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We take Data Quality very seriously - come and work with us to define the conventions and reporting of Data Quality issues in the regime

About this Event

About the Workshop

Both the successful launch of consumer data sharing by Initial Data Holders from July 1st 2020, and the growing support for Product Reference Data amongst non-major ADIs has seen greater consumer access to banking product data through standards-based APIs. As expected, standards interpretation, data consistency and usability issues arise which require clarification. As consumers and data recipients increasingly make use of Consumer Data Right (CDR) data, there are a number of facets to data quality that will benefit from common conventions and conformity across all Data Holders.

This first workshop, run by the Data Standards Body in conjunction with the ACCC, is planned to focus on the scope and impact of data quality to the CDR as well as the processes required for compliance and remediation of data quality. Because the scope and impact of data quality is broad, there are a number of different categories that impact data quality. Each category has a set of associated impacts, including:

  • Non-compliance of one or more data holders;
  • Incorrect standards interpretation or ambiguous data standards;
  • Incorrect linkage of product data to customer account data;
  • Enhancement of standards to better describe/define existing data sets as well as inclusion of new data identified as important to consumers (some of which may require new rules or designation);
  • Incorrect data held by data holders.

Each category of data quality may require different processes and approaches to solve. Equally, the severity and frequency of different data quality issues may result in different compliance and enforcement obligations.

Goals of this workshop: describe the issue of data quality within the CDR and the impact this has to the value and usability for consumers:

  1. Examine the categories and characteristics of data quality in the CDR (strategic issue);
  2. Explore approaches for evaluating data quality in an operational environment (operational/technical issue);
  3. Discuss challenges for consistently producing and consuming high-quality data (operational/technical issue);
  4. Define the needs and scope of community conventions and guidelines (strategic issue);
  5. Discuss the processes required to identify, manage and resolve data quality (compliance/operational/technical issue).

Future workshops will be planned to consult in depth on data quality issues raised by the community.

Location and date

The workshop will be held online and facilitated by the Data Standards Body team.

Any online tools and workshop access details will be distributed to registered participants closer to the workshop date.


Non-technical and technical stakeholders of CDR participants including service providers and software vendors.

Limited spaces

While space in an online forum is less constrained than in a physical space, for management of the workshop it is requested no more than 2 people attend from each company.

Further workshops

Dates and high-level agendas for future workshops will be published in due course, based partly on the feedback received at this workshop. We are cognizant of the many exceptional demands being placed on organisations and individuals at this time and we will adjust our timelines appropriately to support progress at a manageable pace.

Engagement with the Consumer Data Standards team

For those keen to engage with us you can:

Check out our website: https://consumerdatastandards.gov.au/

Read the standards here: https://consumerdatastandardsaustralia.github.io/standards/#introduction

Sign up to the Technical Working Group Here: https://consumerdatastandards.gov.au/workinggroups/ (Look for the ‘here’ in the Technical Working Group section)

About the Consumer Data Right

The Consumer Data Right (CDR) is a competition and consumer reform which will allow consumers to require a company such as their energy retailer to share their data with an accredited service provider such as a comparison site to get more tailored, competitive services. Consumers will need to consent and authorise their data to be shared under the CDR. Data61 (as the appointed Data Standards Body) is supporting the development of the technical standards that underpin and enable the CDR. Having initially developed standards to meet the needs of the banking sector the focus has now shifted to the energy sector.

This event is hosted by the Data Standards Body Technical Working Group, which focuses on functional requirements for CDR API's and information security standards, including authorisation and authentication flows. The Technical Working Group is a consultative body that provides recommendations to the Chair of the Data Standards Body who will take into account those recommendations in the course of setting and amending the Consumer Data Standards.

Further information

For more information or questions, please email: contact@consumerdatastandards.gov.au

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