Dispute Resolution Training – 1-on-1 Virtual Workshop (Live via Zoom)

Gain Confidence in Handling Conflicts with Clarity and Professionalism

Are workplace disagreements getting in the way of progress? Struggling to handle difficult conversations with team members, clients, or customers? Our Dispute Resolution Training is designed to help you confidently and calmly address conflict, transforming tension into constructive dialogue.

This private, live Zoom session is a personalised one-on-one workshop—giving you tailored feedback, focused skill-building, and real-world tools to de-escalate disputes effectively and professionally.

Book a Time That Suits You!
This training is conducted 1-on-1 via Zoom, allowing you to schedule the session around your availability. Whether you're a team leader, HR professional, customer service staff, or simply someone who wants to improve communication during conflict—this training is designed for you.

What You’ll Learn:

• The psychology of conflict and how it escalates
• Techniques to stay calm and objective in emotional situations
• How to respond vs. react during disputes
• Tools for resolving misunderstandings and repairing working relationships
• Communication methods to reduce defensiveness and encourage collaboration
• Practical phrases, tone, and body language tips
• Strategies for handling complaints, customer frustrations, and internal disputes

This is not a lecture-style course. This is a hands-on, interactive coaching session designed to build real skills for real-life conversations.

Who This Workshop is Perfect For:

• Managers and team leaders dealing with staff issues
• HR professionals seeking advanced conflict management tools
• Frontline staff handling customer complaints or disputes
• Anyone who wants to navigate disagreement with professionalism and empathy

Why Choose 1-on-1 Zoom Delivery?

Unlike group workshops, this training is fully tailored to you. You’ll receive:

• Personalised coaching
• Confidential discussion space
• Relevant examples and real-life scenarios
• Practical role-play and feedback
• The flexibility to ask questions and deep-dive into challenges you’re facing

Duration:

Approximately 1.5 to 2 hours (flexible depending on your pace and questions)

REGISTER NOW and we’ll be in touch to schedule your 1-on-1 Zoom session at your convenience.

🔗 https://paramounttraining.com.au/training/dispute-resolution-training/