Difficult Conversations

Dale Carnegie Training was founded in 1912, inspired by one man’s belief in the power of self-improvement. Since then, it’s evolved into a movement that’s crossed borders and generations, showing people how to tap into the best parts of themselves to create positive change.Dale Carnegie’s original body of knowledge has been constantly updated, expanded and refined through nearly a century's worth of real-life business experiences. Our programs, available in more than 25 languages, show people all over the world how to communicate in a way that draws others in, so they can form closer, more rewarding relationships. Whether they’re starting out or stepping up, learning to lead or heading up a team, we sharpen their inner voice so they can use it with confidence to get the most out of their lives and their work.For more than 100 years, we’ve helped communities everywhere prosper by improving the personal and financial well-being of the people who live there, and the companies that do business there. Today, through franchises in more than 90 countries and all 6 Australian states, we help people gain greater influence and make meaningful contributions in the places that matter most.

Dale Carnegie Australia

Navigate high-pressure conversations and create constructive outcomes—the Dale Carnegie style.

We have all been awed by someone who always seems to know what to say and how to say it, in any situation. This competency is important in all areas of life. The ability to communicate with diplomacy and tact strengthens leadership by helping us manage change, negotiate and compromise, resolve conflicts, gain consensus and collaboration, and create a cohesive team.Yet for many people, face-to-face communication, especially when it becomes confrontational, is deeply uncomfortable. In fact, it remains one of the most common human fears. As the world continues to move at a fast pace, we are increasingly required to produce impromptu responses, a transition that many find challenging. We have all seen question-and-answer sessions spin out of control, leaving an otherwise strong presentation ending on a confusing and sometimes confrontational note.At the completion of this workshop, participants will be able to handle confrontational questions and situations in a confident and diplomatic way, speak honestly and tactfully, stay in control, and use a proven responding method to help others find common ground when holding opposing viewpoints. The result is clearer conversations, stronger relationships, and greater confidence when it matters most. <h3>Outline</h3><ul><li>Learn to face the challenges of difficult questions through preparation</li><li>Communicate positive messages verbally and non-verbally</li><li>Stay in control of confrontational sessions</li><li>Use an easy-to-follow method for responding to confrontational questions</li></ul> <h3>Workshop Details</h3>Date: Tuesday, 2nd June 2026Time: 12:00pm - 1:00pm AESTPlatform: Online via Microsoft TeamsOnce you have registered, a link to log onto Microsoft Teams will be emailed to you closer to the workshop date along with instructions on how to join. The link will also be accessible through the online event page. <h3>About Dale Carnegie Queensland</h3>Dale Carnegie is a trusted name in professional development, with over 100 years history of excellence and a presence in over 90 countries. Impacting more than 9 million graduates globally, including professionals from 430 Fortune 500 companies, we lead the way in professional development. This workshop brings that legacy to life, offering you the tools and strategies to not only start strong but to sustain your success throughout the year.

Difficult Conversations

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Difficult Conversations

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