A$99 – A$198

Difficult Conversations in the Workplace

Event Information

Share this event

Date and Time

Location

Location

Online Event

Refund Policy

Refund Policy

No Refunds

Event description
This one day workshop will assist leaders to understand and demonstrate the skills, techniques and models for having difficult and necessary

About this Event

A difficult and necessary conversation is anything you find hard to talk about but know that you need to. The issue is often how to start sensitive conversations that will invite open and constructive dialogue. When interactions become difficult, emotions often escalate and communication can break down. We often fear having the difficult conversation as we are concerned that we may make the situation worse – so we may try to avoid it or if we know we have to have it, we may try and blunder through it.

This workshop will provide the necessary understanding, skills and confidence to manage the discussion effectively. The difficult conversation in the workplace will be necessary for the manager with employees, between colleagues and with clients or students. It is also applicable for challenging interpersonal conversations. This workshop will explore difficult conversations utilising the Harvard Negotiation Project model.

Learning Outcomes

  • Understand and demonstrate the Harvard Negotiation Project model including the initial ‘what happened’, feeling & identity conversations; and, the subsequent transformative learning conversation.
  • Demonstrate how to start sensitive conversations that invites constructive dialogue and builds open communication.
  • Know the importance of your purpose in a difficult conversation.
  • Learn to have difficult conversations from a collaborative mindset (including the concepts of the ‘And’ Stance, impact & intention and contribution) rather than from a battle of messages.
  • Understand and incorporate the distinction between curiosity vs. certainty into difficult conversations.
  • Learn how to deal with challenges in difficult conversations.
  • Create mutually satisfying outcomes by utilising a learning conversation to encourage collaborative negotiation and problem-solving.
  • Gain greater confidence in having difficult conversations.

Members of the APS, the AASW and ACWA may also receive CPD hours toward their professional development requirements.

WorkUP Queensland is delivered by The Healing Foundation and ANROWS to build and grow capability and capacity of the sexual violence, women's health and domestic and family violence sector over the next five years.

You can visit our website at WorkUP Queensland to find out more about our work and the development of the regional workforce plans.

Who should attend

This workshop is aimed at leaders in the sexual assault, women’s health and wellbing and domestic and family violence sector at all levels.

Mode of Delivery

Live Interactive workshop delivered via Zoom

Scott Dutton is the Founder & Company Director of Fighting Fair – the leading conflict resolution training services consultancy. His knowledge and expertise is sought by leaders across all sectors. Scott’s qualifications include a Bachelor of Social Work and Bachelor of Science.

Scott is the Creator of Conflict Intelligence® (CI) – a brilliantly simple, yet powerful model that develops our ability to consciously connect with, and manage conflict by, the building of collaborative understanding. Not only is Scott passionate about sharing how to mindfully transform conflict into connection, he also loves having fun and is all about creating an energising and uplifting experience.

Scott delivers insights, strategies and skills that will heighten self-awareness and promote mutual understanding – with humour!

Scott will work with participants to contextualise the workshop to their own relevant experiences in the sexual assault, women’s health and wellbeing and domestic and family violence sector.

Share with friends

Date and Time

Location

Online Event

Refund Policy

No Refunds

Save This Event

Event Saved