When: Thursday 2 May 2024 |9:30 am to 11:30 am
Where: Online via Zoom
Guest Speaker: Jennene Buckley - Enkindle
Course Outline/Aim
A facilitated online workshop to assist home care providers in moving from a once-a-year annual customer survey to a voice-of-the-customer program.
In the workshop, we will cover why a Voice of the Customer framework is needed in aged care, what Voice of the Customer framework is and a step through the six key components for establishing a successful Voice of the Customer framework in-home care services.
As part of the workshop, attendees will receive:
- A voice of the customer framework template for home care services.
- A fact sheet on pulse survey best practices
- A fact sheet on how to run a focus group.
- A checklist for implementing your Voice of the Customer framework.
Target Audience:
All staff and volunteers working in aged care services including: in-home, team leaders, coordinators and field staff.
If you have any questions or would like more information, please contact:
Marina Antonas - Inner West Sydney SSDO & T
marina.antonas@eccnsw.org.au
Kim McLean - Central West SSDO
kmclean@orange.nsw.gov.au
Cheryl Burns - Orana Far West SSDO
Cheryl.Burns@livebetter.org.au
