Delighted Customers...How many do you know? (ABEF Cat 5)

Blue Crane Consulting Group is Australia's trusted partner in developing business excellence programs through strategy, training, and improvement delivery. We put our clients first in our focus to help Australian organisations achieve their full potential. With our unparalleled expertise in operational excellence consulting, organisational strategy, operational planning, process diagnostics, and culture and delivery programs and assessment support, we’re confident we can help you achieve continuous improvement and success.

Blue Crane Consulting Group

BEA 'Excellence Evolution' Workshop Series (5/7): Business Excellence delivered in a practical, approachable way for sustainable change.

Excellence Evolution: Journey through the ABEF #1

Excellence Evolution: A Journey through the ABEF Framework (1st Series). This series has been developed to take organisations through a journey of learning and growth across each of the categories in the Australian Business Excellence Framework.

<h3>Excellence Evolution: A Journey Through the ABEF Framework</h3><h3>Category 5: Customers and other Stakeholders</h3>Blue Crane's fifth workshop in this series challenges the belief that we must always seek to 'delight' our customers, and suggests that there are more practical, achievable approaches to building customer loyalty and support.This session investigates current trends in organisations of focusing on singular exceptional experiences while overlooking the peaks and valleys that naturally occur in customer experiences. We then introduce practical tools to help you take control of your customers' experiences..This workshop series has been developed to:<ul><li>Be tool-oriented</li><li>Provide an interactive experience</li><li>Emphasise practical application of the Australian Business Excellence Framework</li></ul> <h3>Explore New Disciplines</h3>Are you familiar with the Disciplines of Operational Excellence? In this workshop, we will incorporate Design Thinking and Lean Six Sigma, and explain how they can be used to understand and create optimal customer experiences. <h3>Learn - and Use! - New Tools</h3>Blue Crane's workshops are designed to be interactive and leave you prepared to use new tools in your daily work - whether we are teaching in the classroom or online!In this workshop, we explain the use of and give you instructions to create a practical, useful Customer Journey Map and understand the Moments that Matter in the customer journey.

<h3>About the Business Excellence Australia Workshop Series</h3>Each workshop in this series is designed to allow organisations to focus on one Australian Business Excellence Framework (ABEF) Category in their organisation, regardless of industry, size or business type. In 90 minutes, we will explain the importance of this topic, introduce a tool (or tools) in an approachable, repeatable way, and tie it back to the ABEF framework for sustainability and continued maturity growth.Join all seven workshops and see the full uplift across your organisation over the course of the year!To learn more about the ABEF, Business Excellence Australia (BEA), and the Global Excellence Council (which includes BEA, Baldridge Performance Excellence Program and EFQM, among others), please visit the <a href="https://businessexcellenceaustralia.org.au/" title="https://businessexcellenceaustralia.org.au/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">BEA website</a>.

<h3>About Your Facilitators</h3><h4>Stephanie Naidoo - CEO Blue Crane Consulting Group and Adjunct Faculty AGSM</h4>Stephanie has a passion for helping organisations to improve customer outcomes, employee experience, and profitability via process excellence, collaborative culture, and superior operational planning and transformation delivery. She delights in shaping ethical programs to achieve higher profitability for her clients, assessing organisational capability, and developing and delivering bespoke programs spanning operational excellence and professional development.Stephanie is a Master Black Belt in Lean Six Sigma, and holds advanced degrees from Australian Graduated School of Management (AGSM at UNSW) and Boston University. She is an Adjunct Faculty at AGSM and owner of their ‘Operational Excellence for Leaders’ open executive course, as well as numerous private courses.<h4>Rob Walley - Ambassador for Business Excellence Australia</h4>Rob passionately believes that the principles of business excellence are critical to the success of any organisation, large or small. These principles derive from well-documented experience over the last 80 or more years.He is an expert in business excellence, problem-solving and Lean Six Sigma. As one of BEA's longest-standing Business Excellence Award evaluators, his ability to articulate the value of the Framework and pinpoint issues for improvement in organisations is unsurpassed.

<h3>Blue Crane Consulting Group</h3>Would you like a more hands-on, guided approach? Blue Crane provides half- and full-day bespoke onsite workshops targeted at ABEF Category uplift, or full leadership programs to support integration of the Principles across your management and operations.Visit us at <a href="https://bluecrane.com.au/" title="https://bluecrane.com.au/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">bluecrane.com.au</a> or email contact@bluecrane.com.au to learn more.<h4>Blue Crane Consulting Group is a recognised provider of BEA-supported programs.</h4>

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