Dealing with the Public

Overview

Elevate your communication skills and confidently handle any public interaction—customers, clients, colleagues, or community—with this tailored one‑on‑one workshop. Delivered over Zoom, it's your chance to dive deep without the distractions of a group setting.

What You’ll Learn

We’ll guide you through essential strategies used across Australia, adapted for remote learning:

• The Deal Framework
  Develop rapport and agreement principles to establish trust from the outset paramounttraining.com.aucce.sydney.edu.au+2paramounttraining.com.au+2paramounttraining.com.au+2.
• Self‑Awareness & Attitude Shifts
  Learn how perspective influences how you're perceived—and shift it for more positive interactions .
• Managing Anger & Stress
  Master proven techniques to de‑escalate tense moments—for yourself and others paramounttraining.com.au+2paramounttraining.com.au+2eventbrite.com.au+2.
• The 5‑Step Conflict Resolution Process
  Acquire a clear, repeatable procedure to resolve issues and restore goodwill paramounttraining.com.au+7paramounttraining.com.au+7paramounttraining.com.au+7.
• Effective Questioning & Listening
  Ask the right questions, listen actively, and truly understand others’ needs paramounttraining.com.au+3stickytickets.com.au+3stickytickets.com.au+3.
• Polite Conversation Closures
  Leave every interaction on a positive note with polished closing techniques paramounttraining.com.au+5stickytickets.com.au+5cce.sydney.edu.au+5.
• Preventative & Rapport‑Building Tactics
  Learn techniques to avoid friction before it happens and build strong connections cce.sydney.edu.au+1paramounttraining.com.au+1eventbrite.com.au+3stickytickets.com.au+3eventbrite.com.au+3.

Format & Duration

• Personalized 1-on-1: Focus exclusively on your unique communication style and challenges.
• Flexible timing: Choose a 4–6 hour deep‑dive session or a concise 1‑hour module, according to your schedule and learning objectives paramounttraining.com.au+4paramounttraining.com.au+4paramounttraining.com.au+4.
• Zoom Delivery: Experience interactive teaching via Zoom—role‑plays, Q&A, live demonstrations—right from your home or office.
• Session Recording: Get a full recording to revisit afterward—ideal for continued learning.
• Post‑Course Support & Certificate: Receive digital notes, trainer follow‑up, and an optional professional certificate of completion eventbrite.com.au+4paramounttraining.com.au+4paramounttraining.com.au+4.

Who Should Attend

This workshop is ideal for anyone whose role involves public interaction:

• Front‑line staff
• Customer‑facing professionals
• Community outreach coordinators
• Small business owners
• Anyone looking to boost their people‑skills

Why Choose One‑on‑One Zoom Training?

• Tailored content: We focus only on what matters to you—your style, your typical encounters, your real‑world scenarios.
• Privacy & convenience: No need to travel or share sensitive topics in front of others.
• Efficient learning: You set the pace; hours are fully dedicated to your growth.

Pricing

• 4–6 Hour Deep Dive: Ideal for thorough skill development.
• 1‑Hour Focused Session: Perfect for targeted improvements.

(Prices available upon enquiry—reach out to customize your package.)

Ready to Book?

1. Choose your session length: 1 hour or 4–6 hours
2. Pick a date and time that suits you
3. Click “Register” below to set it up

"Our one‑on‑one Zoom workshops offer a rare opportunity: tailor‑made communication training designed just for you. Whether you're facing challenging conversations or simply want to polish your public interactions, this course delivers real results."

👉 https://paramounttraining.com.au/training/dealing-with-the-public/

(Once booked, we’ll contact you to finalize your Zoom link and confirm session goals.)

Questions?

Contact us anytime:

📞 1300 810 725
📧 sydney@paramounttraining.com.au