Dealing With the Public
Learn how to handle all types of customers like a pro in our interactive 1-on-1 Zoom training workshop!
Description:
Interacting with the public can be rewarding—but also incredibly challenging. Whether you're in customer service, retail, government, healthcare, or any other front-facing role, how you communicate with the public shapes your personal and professional success.
This highly practical 1-on-1 online workshop will give you the tools and confidence to manage public interactions professionally and assertively—even when dealing with difficult, emotional, or unpredictable situations. Delivered live via Zoom, this session is tailored to your needs, allowing you to explore real scenarios you face and get direct, personalised coaching.
What You’ll Learn:
✅ Techniques to remain calm and professional under pressure
✅ How to manage emotional or confrontational individuals
✅ Effective communication strategies for clarity and confidence
✅ Ways to establish boundaries respectfully
✅ Body language, tone, and listening skills that build trust
✅ How to de-escalate tension and respond instead of react
Learn how to handle all types of customers like a pro in our interactive 1-on-1 Zoom training workshop!
Description:
Interacting with the public can be rewarding—but also incredibly challenging. Whether you're in customer service, retail, government, healthcare, or any other front-facing role, how you communicate with the public shapes your personal and professional success.
This highly practical 1-on-1 online workshop will give you the tools and confidence to manage public interactions professionally and assertively—even when dealing with difficult, emotional, or unpredictable situations. Delivered live via Zoom, this session is tailored to your needs, allowing you to explore real scenarios you face and get direct, personalised coaching.
What You’ll Learn:
✅ Techniques to remain calm and professional under pressure
✅ How to manage emotional or confrontational individuals
✅ Effective communication strategies for clarity and confidence
✅ Ways to establish boundaries respectfully
✅ Body language, tone, and listening skills that build trust
✅ How to de-escalate tension and respond instead of react
Who Should Attend:
This 1-on-1 training is ideal for professionals in customer-facing roles across industries such as retail, government, local councils, utilities, hospitality, healthcare, and administration.
Workshop Details:
📍 Delivery Mode: Live via Zoom (1-on-1)
🕒 Duration: Customisable to fit your schedule (typically 90 mins to 2 hours)
📅 Flexible Dates: Choose a time that works for you
🎯 Personalised Content: Tailored examples based on your role and challenges
Why Choose 1-on-1 Training?
✔ 100% of the trainer’s attention
✔ Real-time feedback and coaching
✔ Learn at your pace
✔ Confidential and customised
Register Now to Improve Your Public Interaction Skills!
Don't just survive public interaction—master it. This one-on-one Zoom session is your opportunity to sharpen your communication, remain calm in challenging encounters, and represent yourself and your organisation with professionalism and confidence.
Good to know
Highlights
- 8 hours
- In-person
Refund Policy
