Dealing With Hostility Training

About This Workshop:
In today’s high-pressure environments, facing hostility—whether from clients, colleagues, or customers—is increasingly common. The key lies in knowing how to respond calmly, maintain professionalism, and de-escalate tensions effectively.

Our Dealing With Hostility Training is designed to empower individuals with the emotional intelligence, communication tools, and response strategies needed to manage challenging interactions with grace and control.

This 1-on-1 Zoom session ensures a confidential, customised approach tailored to your specific challenges or workplace environment.

What You’ll Learn:
✔️ Identifying sources and signs of hostility
✔️ Defusing aggressive behaviour calmly and assertively
✔️ Managing emotional reactions in tense situations
✔️ Using verbal and non-verbal communication to reduce conflict
✔️ Setting healthy boundaries with professionalism
✔️ Strategies for long-term resilience and confidence

Who Should Attend:
This course is ideal for professionals in customer service, healthcare, government, reception, management, education, and any high-contact roles. Whether you're a frontline worker or part of leadership, this training provides essential skills for workplace wellbeing and safety.

Why Choose This Training?
✅ 1-on-1 attention to your real-world scenarios
✅ Delivered live via Zoom—no travel needed
✅ Practical, psychology-based techniques you can apply immediately
✅ Facilitated by experienced conflict resolution trainers

Book Now:
Spots are limited to ensure quality one-on-one interaction.
Secure your session today and start building the confidence to face hostility head-on.

🔗 Learn more about the training