Dealing with Hostility

Description:
Gain the skills and confidence to professionally defuse hostility — in any environment.

Whether you're navigating difficult customer interactions, managing tension among coworkers, or facing challenging behavior in everyday situations, our Dealing with Hostility Training gives you the tools to stay calm, take control, and resolve conflict effectively.

This 1-on-1 live Zoom session is designed specifically for professionals who want personalized attention and real-time strategies tailored to their work environment and communication style.

🔹 What You’ll Learn:

• How to recognize early signs of hostility before it escalates
• Techniques to stay calm and assertive under pressure
• Verbal and non-verbal strategies to de-escalate aggressive behavior
• Psychological tools for managing your own stress and responses
• How to handle verbal abuse, manipulation, or intimidation professionally
• Strategies for setting boundaries and gaining cooperation

💡 Who This Is For:

• Customer service & frontline staff
• Managers, HR professionals, team leaders
• Healthcare, education, retail, and public service professionals
• Anyone facing hostility in their work or personal life

🎓 What You Get:

• A private, 1-on-1 session with a professional trainer via Zoom
• Tailored content based on your industry or needs
• Downloadable resources and post-session support materials
• Certificate of Completion

📅 Format & Duration:

• Delivered live via Zoom
• 1-on-1 personal training session (duration approx. 2–3 hours)
• Flexible scheduling available — choose a time that suits you

🎟️ Limited Spots – Book Now:

This session is delivered individually, so spots are limited each week. Reserve your training today to secure your preferred time slot.

About the Trainer:
Paramount Training & Development has helped thousands of professionals across Australia build better communication, leadership, and workplace confidence. Our expert facilitators are experienced in conflict resolution, behavioral training, and practical workplace psychology.

Questions or Custom Requests?
We’re happy to tailor the training for teams or specific industries. Contact us through Eventbrite or visit our website at paramounttraining.com.au for more details.

🎟️ Limited Spots – Book Now:

This session is delivered individually, so spots are limited each week. Reserve your training today to secure your preferred time slot.

About the Trainer:
Paramount Training & Development has helped thousands of professionals across Australia build better communication, leadership, and workplace confidence. Our expert facilitators are experienced in conflict resolution, behavioral training, and practical workplace psychology.

Questions or Custom Requests?
We’re happy to tailor the training for teams or specific industries. Contact us through Eventbrite or visit our website at paramounttraining.com.au for more details.

Visit: https://paramounttraining.com.au/training/dealing-with-hostility-training/