Actions and Detail Panel
Dealing with difficult people (Civic Library)
Fri, April 7, 2017, 12:30 PM – 1:30 PM AEST
This program is suitable for adults.
Why is it that some people are a delight to work with whilst others can drive everyone around them to despair? How do you deal with an aggressive bully and remain calm? How do you manage the person who continually says no to every new suggestion or idea and saps the energy of everyone around them?
This lecture identifies the most common types of difficult people; what motivates each different type of difficult behaviour and tips for how to respond effectively rather than react unproductively to difficult behaviours.
The session is hosted by Rhian Williams, dispute resolution and mediation consultant.